Onboarding workflow - a step to send email not sending

Hi ​@kavanelli !

I think ​@LegoMD or ​@SabbuSchreiber might be able to help with this one 😀

Thanks Moe,

Hopefully they will be able to help

Alan

If you are asking the new employee to complete their Personio profile prior to their hire date, do you maybe have issues with SSO/having access to a work email address?

Or are you using the new employee’s personal email address for their Personio profile until they join?

​@HRJoy yes we are using their personal email up until the day they join.  Other emails are sending to them it’s just this one won’t send/never arrives.

The email address on the test account I’m running it on is a gmail address see below.

Thanks,

Alan

Hmm. The only reason I can see that this wouldn’t work is some kind of SSO/authentication issue.

​@HRJoy I don’t believe so because the external email address is getting emails at different stages of the onboarding.  I think it’s not recognising that the previous stage is completed and not sending the email.

But I do not know how to check this.

Thanks 

Alan

Hi ​@kavanelli, I’d also go over Personio support for this but if you can, please share the outcome here. I’m interested in this as well although we do use Google SSO for login so I think that’s actually the issue for our end. 😊

Hi All,

Thanks for you replies, I cannot contact support because I’m not a listed contact, and our account owner is on leave currently I’ll get him to add me when he returns.

But I did notice that it is not the SSO/external email because I test it with an internal email and a different next step.  It doesn’t acknowledge that the step is completed.

The step is for the new hire to complete their profile 

But when they tick the confirm question and Mark as completed the automation does not recognise the task as complete even though the task is gone from their inbox

Hi ​@kavanelli Unfortunately only Personio Support will be able to solve this :-(