Hi, I wonder if anyone has come across this issue: when we have a newhire, for the pre-onboarding purposes we create an account in Personio with their private email address and assign onboarding flow. Once the employment date comes, we change the email from private to work one and the onboarding flow stops working: we get error messages once trying to send emails and documents to newhire etc. Has anyone come across such situation and what could be the issue/solution to this?
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Andrea
HI Andrea,
I have initiated the post, because together with my colleagues we did not receive sufficient support from the support team. Was hoping that the community would help 
If you say that the support team will get back to us and help us investigate the issue, will be happy to receive their support as well.
Hi
I am sorry to hear you could not solve this matter with our service team. I will contact you through a private message to see how I can support with this.
Best,
Andrea
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