Hi @JHBEM,

Thank you for your community question!

​​​​On the moment, we don’t have this option.  You can search for a post in our ideation area and to vote for it, in case another user has shared this suggestion for improvement. In case you don’t find any idea that describes your need, you can always post a new idea:

→ How to: Submit an idea or suggest a new feature

Thank you very much for sharing your feedback with us!

I wish you an amazing day.

Best,

Sofia 

You can do this with Make. 

Make is a highly visual, easy to use no-code workflow automation solution with pre-built connectors for over 1,500 SaaS solutions, including Personio and Google Chat.

You can build simple or complex workflows and can use if/then/else branching as well as array manipulation and iteration. All without needing to write a single line of code!

There's a free (forever) plan that's suitable for small workloads. Paid plans start at $9/month.

@David Gurr - to confirm you’re a customer of Make and recommending it?

No - full disclosure - I work for Make!

If you can describe your example use-case in more detail, I’d be happy to give you an outline of how you could implement that in Make.

@David Gurr 

In really simple terms.

I - End User - want to raise a ‘ticket’ to HR Services

HR uses Personio Conversations.

as End user I am often in Google Mail / Google Chat

rather than having to go out of my day-to-day working systems I would like to go to say a dedicated Google Chat group say ‘Personio Conversations / Raise an HR Ticket’ and be able to drop in there my issue.

The integration would pick-up the ‘case’ and pull it into personio.

As the HR User I am able to use Personio, interact and update the ticket in Personio.

The End User will receive their updates and interactions through Google Chat.

Basically - sinilar to the Personio / Slack integration.