I have a problem with Personio Conversation:
the ticket was assigned to me based on the activity and later - resolved by me. Right after that, this ticket appeared as a new ticket request with “Re:” Every time I assign this ticket to myself again or press “resolved” it keeps coming back as a new request.
So I have like 20 same requests now...
Does anyone know what is the problem here and how to resolve it?
Screenshot is attached.
Thank you in advance!
Hi
In this case, I would suggest you to create a support request via Find Answers. This way we can double check the settings for your email and in more depth in general.
Be aware that only Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with.
FYI: I have blurred the contact information on your screenshot, as questions are publicly visible on the Community. That’s not bad or dramatic, I just want to make aware, that we don’t share personal details, as most parts of the Community are public. We make aware of this in “#4 Data Privacy First!” in our Community Rules.
I wish you a lovely day 
Fernanda
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