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Hello,

Has anyone else experienced this issue? In our Personio account, the “Add seats” option is not visible on the Subscription page, although it should be there. The only option available is to upgrade to the next tier (26-50 people). I’m wondering if this might be a technical issue - for example, if our environment hasn’t updated correctly or if the subscription settings are somehow off. 

I’ve tried to contact Personio Support about this several times (first time on 26 September), but I haven’t received any actual response yet - only automated messages. It’s becoming very concerning and quite frustrating, since we urgently need to add new licences, but I haven’t been able to reach anyone to discuss and resolve this with. The Account Managers I’ve emailed don’t seem to be working at Personio anymore. 

What can I do to reach an actual person? 

Thanks in advance for any advice!

Maarit



 

Hi ​@xyz !

I’m sorry to hear you’ve had this issue. I’m working on this for you now and we’ll come back with an update. 

Hi Moe, and thank you for your reply. Unfortunately, I still haven’t heard anything from Personio Support. It’s now been almost 2,5 weeks since I first reached out about this issue, which feels quite unreasonable. At the moment, I’m unable to add new people to our account since “subscription quota has been reached”, and I’m not sure what else I can do to move things forward. I would really need someone to review our account and subscription settings. 

Could you please advice me on how to proceed with this?

Thank you!

Maarit

Hi Maarit,

That really does sound frustrating. I’ve gone ahead and found your account manager and spoke with them to sort this out. My hope is that you’ll be hearing from them soon. 🤞🏽

I was contacted by one of the Account Managers. Thank you Moe! 

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