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How to cancel the subscription?

  • October 28, 2025
  • 2 replies
  • 28 views

I’m trying to cancel my subscription, but it’s harder than it should be. I already sent a message from admin panel, but haven’t received any reply. I also tried to reach support and billing contacts, but there’s nothing but automated replies. Is the company still alive?

Best answer by Daniele

Hello ​@SPoimala, my colleague Chloe said that she replied to your request twice – did you not get any response via email?

 

2 replies

Daniele
Community Admin
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  • Community Admin
  • October 29, 2025

Dear ​@SPoimala, we are alive and well.

I’m sorry you’ve been having this experience :( Let me quickly ask a colleague to check the system if everything is working correctly.

Best,
Daniele


Daniele
Community Admin
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  • Community Admin
  • Answer
  • October 29, 2025

Hello ​@SPoimala, my colleague Chloe said that she replied to your request twice – did you not get any response via email?