Today, we found out that all our ongoing cycles were closed (not by us). Is there any reason why it happened, and is there any way to open them back?
Answered
All Performance cycles closed
- Getting Started
Best answer by Juliane Schaab
Happy Friday
Thanks for your patience during the transition! If you have any questions or need further clarification, feel free to reach out.
Have a great weekend! 🌞
- Personio Product Expert
Hi
We are in the process of upgrading your cycle builder experience to an improved version. As part of this process, we offered release windows throughout September and October via email to all customers and asked for cycles to be closed. The slot your company has selected was w/c Sep 23rd. Any open cycles were closed during the upgrade and cannot be reopened.
To see how the new cycle experience works, you can step through it here: https://app.storylane.io/share/skkxw1do5krf.
Let me know in case of further questions.
- Getting Started
Hello
Can I assume that if it’s now updated with the new version it will not happen again. Cause when I just log in it notified me that the changes are going to be made next week.
Best,
Ilona
- Personio Product Expert
- Answer
Happy Friday
Thanks for your patience during the transition! If you have any questions or need further clarification, feel free to reach out.
Have a great weekend! 🌞
- Getting Started
We had two active review cycles in Personio just now.
This evening team members report that the cycles have been "discarded", cannot be edited / deactivated. I logged into the account as an admin and noticed that the cycles have been "closed" without anyone touching them.
We need someone at Personio to "reopen" the existing cycles.
I have seen on the community page that this has happened to other users in the past month, seems like there is some sort of bug with Personio.
This is super time sensitive for us as we have a very tight deadline with reviews (18th November) and people are extremely anxious about their bonus payments tied directly to this review cycle.
Can someone help with this immediately?
+4- Former Community Moderator
Hi
The Account Owners in your organisation should have received a few notification emails about the migration of the new Cycle Builder. In those notifications, we offered different time slots for the migration, as this needed the Cycles to be closed. If customers didn’t select any time slot, the migration was going to take place on the 12th of November. In our last communication to Account Owners this was informed. This might have been the case in your company. I would encourage you to create a support request via Help & Feedback to find out more about your specific case. For that, you can navigate to Help & Feedback > Browse for help > Contact us.
Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.
I wish you a lovely rest of the day! 🙌🏼
Best,
Zulema
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