Unfortunately our performance cycle closed one week earlier than expected (user error at our side) but we now urgently need it reopening for another week. There is nothing in the support information to help and this is time critical for our people, who are half way through submitting review feedback.
How can we get this done before close of business today???
Hi
I’m sorry to hear that your Performance Cycles have been closed earlier than expected! 
The Community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, a support ticket is the correct request form. Through a support ticket, we will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error or the action of another team.
You can contact the Support team via Help & Feedback. Be aware that only Account owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with! I hope this can be checked soon! 
I wish you a lovely afternoon! 
Best,
Zulema
Thanks a lot Zulema - unfortunately the Account owner is on vacation so with the (rather strange, in my view) approach of only one person being able to contact the support team, I was hoping the community might have creative solutions for me instead!
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