Hello, we need urgent help. I tried to edit the survey to correct the reminder dates and now it shows me that it’s closed and all the results are gone. We need urgent help and tried to reach out to our AE and other employee, both of them are not available. I tried to call and submitter the form asking for help but no response!! Please help!
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Hi
Sorry for the late response and to hear that the results are now gone! 
I’m aware that you need urgent help and maybe contacting our Support Team is not possible for you at this moment, but even though, the Community is here to support you with any topic and inquiry. Nevertheless, if the topic you publish requires to check specific data on your account, a support ticket is the correct request form. Through a support ticket, we will be able to log in into your account, check the settings together with you, and also verify if the topic might involve a system error.
You can contact the Support Team via Help. Be aware that only Account Owners can contact our Support Team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.
Please let me know if there is anything else I can support you with! 
I wish you a lovely afternoon! 
Best,
Zulema
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