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Tracking On-Call Hours Without Overlap with Overtime

  • June 4, 2025
  • 3 replies
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LegoMD
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Hi Everyone,

We are currently recording on-call time as a project in the attendance system. However, this approach causes the on-call hours to also appear as overtime, which results in them being counted twice — once as on-call hours and again as overtime.

We would like to allow employees to track both on-call and overtime hours, but without double-counting the on-call time as overtime.

Could you please suggest a solution or best practice for handling this in the system? Ideally, we’re looking for a way to differentiate these two types of hours clearly while still capturing them both for reporting and payroll purposes.

Thanks in advance for your support!

Best answer by SabbuSchreiber

Hi ​@LegoMD,

We just recently went over our whole on-call process and updated it, I’ve attached our documentation process as an example. 😊 It’s not completely ideal but it works for now until there is a better solution available.

Hope that helps?

3 replies

SabbuSchreiber
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  • SabbuSchreiberHelping Hand
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  • 214 replies
  • Answer
  • June 4, 2025

Hi ​@LegoMD,

We just recently went over our whole on-call process and updated it, I’ve attached our documentation process as an example. 😊 It’s not completely ideal but it works for now until there is a better solution available.

Hope that helps?

LegoMD
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  • LegoMDHelping Hand
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  • 53 replies
  • June 4, 2025

Thank you, Sabbu!!!! So you use an absence type??? Aham, this is another approach :-) I will carefully read your documentation, many thanks for sharing it!!!!!!!!!!!!

SabbuSchreiber
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  • SabbuSchreiberHelping Hand
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  • 214 replies
  • June 4, 2025

Yes, the duty itself is an absence type and I’ve included this in the payroll report so I will know when there was any on call duty and pay out the respective compensation for this. If during the duty they had to perform actual work, they track it in the attendance with the project and then yes, it counts as overtime which basically it is. :-)


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