It doesn’t matter if I use Personio email service or Microsoft Integration.
I don't get an email from de custom email adress, but from the “-lobs@m.personio.com” adress I already deleted the custom mail adress and I switch from MS integration to Personio email service and reverse, but it doens’t help. The Custom email adresses are an user mailbox with an license.
What can I do?
Hi
sorry to hear that the sending does not work yet in your account. As there are many factors which can cause this I would ask you to user our Support team to get this started.
I would suggest you create a support request via Help & Feedback.
Help & Feedback > Browse for help > Contact us
Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.
I wish you a lovely day.
Best,
Roman
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