Skip to main content
Answered

Personio is failing to send emails to candidates

  • February 24, 2025
  • 3 replies
  • 130 views

  • Getting Started
  • 2 replies

Hi team, 

 

Seems like this is happening again - my invite to candidates are not reaching the candidate’s inbox (or anyone that I add as cc in the message as well). No config has changed from our side, and this is really urgent. 

 

Any idea of how we can fix it?

Best answer by Silvan

Hi ​@Lais ​@Tcoul,

Thanks a lot for reaching out about this!

Could you please submit a support request? This will allow our team to look into it more closely and provide the best possible assistance in this case.

 

Best,
Silvan

View original

3 replies

  • Getting Started
  • 1 reply
  • March 19, 2025

Hi,

This is also happening on my end too. 3 times in the last few weeks where candidates have not received my messages with calendar invites and has been causing issues.

Any insight from support?

 


Silvan
Community Moderator
Forum|alt.badge.img+3
  • Community Moderator
  • 22 replies
  • Answer
  • March 19, 2025

Hi ​@Lais ​@Tcoul,

Thanks a lot for reaching out about this!

Could you please submit a support request? This will allow our team to look into it more closely and provide the best possible assistance in this case.

 

Best,
Silvan


  • Author
  • Getting Started
  • 2 replies
  • March 24, 2025

Thanks Silvan. 

I have and its fixed now, had open a ticket as the support took very long to respond and this was kind of urgent, but apparently it was indeed a bug. 

 

Thanks for the answer anyway. 

 

Lais