Answered

This message could not be sent

Forum|Forum|11 months ago
December 12, 2024
3 replies
154 views

V

Vincent Mauras
Getting Started

Hello dear community,

For a few days now I have been having problems sending emails from Personio.

Everything seems to work perfectly when I send an email to a candidate and I am told that the email will be sent.

However, after a few minutes the email is not delivered and I see the following error message:

This message could not be sent.reason: An unexpected error occurred while processing the e-mail. Please try again later or contact support if the problem persists.

When this happens, I do not receive any notifications. As a result, candidates miss important emails and I do not know about it unless I check it myself.

Has anyone faced this problem and has a solution?

Thank you for your answers and have a nice day!

😊

Best answer by TheGentlemanTD

Good day Vincent.

Since you mentioned that you are facing this issue from last few days,

I guess there are no issues with the SMTP Settings. But you can double check it again. (I faced this issue during my previous employment, contacted IT team and got it fixed.)
Try to disable your firewall, at times they too can cause such issues.(Surprisingly)
Try to ensure that the browser you are using is up to date or maybe clear all the cache.

I hope any of these options help you out.

Have a great day as well! 💪

+2

TheGentlemanTD
Follower
Answer
Forum|Forum|11 months ago
December 12, 2024

Good day Vincent.

Since you mentioned that you are facing this issue from last few days,

I guess there are no issues with the SMTP Settings. But you can double check it again. (I faced this issue during my previous employment, contacted IT team and got it fixed.)
Try to disable your firewall, at times they too can cause such issues.(Surprisingly)
Try to ensure that the browser you are using is up to date or maybe clear all the cache.

I hope any of these options help you out.

Have a great day as well! 💪