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Answered

Why can't I retrieve custom reports (Report Builder) via API

  • April 30, 2025
  • 5 replies
  • 183 views

Hi all, I'm trying to retrieve custom reports created using Report Builder via API, but it seems only Classic Builder reports are accessible—any idea why?

Best answer by SabbuSchreiber

Hi ​@Nidhal, ​@Moe,

I’m sorry, that’s something I do not know. But an alternative is always to open a ticket directly to Personio, it might be something technical. :-)

5 replies

Moe
Former Personio Employee
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  • Former Community Admin
  • May 1, 2025

Hi ​@Nidhal !

Tagging ​@Nathan Jolly on here as he’s pretty helpful with API-related matters! 


Moe
Former Personio Employee
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  • Former Community Admin
  • May 27, 2025

Trying ​@SabbuSchreiber and ​@HRJoy for some backup here as well!


SabbuSchreiber
Helping Hand
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  • Helping Hand
  • Answer
  • May 28, 2025

Hi ​@Nidhal, ​@Moe,

I’m sorry, that’s something I do not know. But an alternative is always to open a ticket directly to Personio, it might be something technical. :-)


  • Getting Started
  • June 13, 2025

Hi, we have the same problem. Only “old ”classic Reports are accessible via API

 


HRJoy
Helping Hand
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  • Helping Hand
  • June 18, 2025

It feels like the Reports / Analytics overhaul hasn’t been completed. It seemed like it was going in a new direction, the Dashboard reports were all added, but now there are variations between accounts/users with regards to who can access which reports (we have both ‘Legacy Custom Reports’ and ‘Saved reports’ available).