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Answered

Missing balances information in API request

  • April 17, 2023
  • 2 replies
  • 69 views
C
Follower

Hi all!

In the platform I have all the following Leave Types:

But when I request to the API all the data of this employee I only get the balance of the “Paid Vacation NL”:
 

Endpoint: https://api.personio.de/v1/company/employees?email={{employeeEmail}}


Does anyone have any idea what might be happening?
Thanks!

Best answer by Andreas Görthofer

Hello @c-mnovelli ,

 

In this case, I would suggest you to contact us (the support team) via Find Answers.  This way, we will be able to have a look into your account and check what is going here in your specific case.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

 

I wish you a lovely day.

Best regards

Andreas

2 replies

Andreas Görthofer
Community Moderator
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Hello @c-mnovelli ,

 

In this case, I would suggest you to contact us (the support team) via Find Answers.  This way, we will be able to have a look into your account and check what is going here in your specific case.

Be aware that only Contract and Account owners can contact our support team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

 

I wish you a lovely day.

Best regards

Andreas

    C
    Follower
    • c-mnovelliFollower
    • Author
    • Follower
    • April 25, 2023

    Thank you very much for your response @Andreas Görthofer!

    I wish you a lovely day too.

    Best regards

    Marcos

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