We starting to automate our onboarding, are we able to send the new joiner a link for personio before they join so they can directly upload their details to personio. At the moment we are sending out an excel form for them to fill out and we manually upload it on to personio. Thanks for your help.
Onboarding - how to get newjoiner info onto Personio
Best answer by Valentina S.
Hi
When SSO is enabled, employees can still log in without an invitation if they have the URL of their Personio account, and their employee status in Personio is Active. After they log in, they start receiving notification emails.
To invite new hires to upload their information into Personio before their start date, and before they acquire their work email address, you need to ensure that their email address matches the primary email field in both Personio and the SSO provider.
If you need to change the email address later, when the work email address is ready, make sure to update it in Personio and the SSO provider as well.
The following article will provide further details on this topic:
🔗 Choose the right authentication method for your company
🔗 Troubleshoot SSO login issues
But if you still encounter any further issues, I’d suggest you reach out to our Customer Support via Help & Feedback: Help & Feedback > Browse for help > Contact us.
Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.
I wish you a lovely day!
Best,
Valentina 🎃
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