Answered

Personio Mobile App seems broken - anyone else?

  • 3 July 2023
  • 1 reply
  • 55 views
J
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Hi there, 

I tried to launch our Personio App to some senior managers, but can now it takes me to a german version of the Desktop app. 

Is this a change or a weird routing issue? 

Have tried rebooting and signing in again, but it says I already have an account, so can’t do anything. 

there doesn’t seem to be somewhere in the “Find Answers area on the desktop for the Mobile App, so asking here. 

Photo attached of what my app now looks like on my phone.

 

Thanks, 
Jenny

 

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Best answer by International Support Team 4 July 2023, 16:18

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I
Rank
Userlevel 5

Hi @Jenny,
I am happy to support you with your inquiry! 😀

I’m sorry to hear that you are having this issue with Personio App. In this case, I would strongly suggest you to contact my colleagues from the Customer Support team via Find Answers.  My colleagues will be able to log in into your account and check the settings together with you.

I know you have tried already so, please be aware that only Account Owners can contact our support team, this might be the reason why you are not able to find the option Get support from the team. In case you are not registered as such, please contact your colleagues in the role, or add this information in your account. You can find out how here.

Please let me know if there is anything else I can support you with!

I wish you a lovely day! 🙌🏼

Best,

Zulema

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