Support Area

Dear Community, I have - not on purpose - created a couple of ‘saved reports’ with the new report buildier, but I cannot seem to find where I can delete those? Happy to hear some good advice - it is probably something easy that I am overseeing. Thakns & BestRali 

Dear Community, as I am struggling a bit with this topic I decided I should ask - if it hasn’t been mentioned yet.Is it possible to change the details of an accrual policy - while still having the people be assigned to it. This is a huge workload since everytime I want or need to change something in an accrual policy - I need to remove it from all relevant EE’s profiles; then do the changes and then distribute it again to the same people. Do you have any advice for me, or is this one for the feedback/suggestion box? Happy to hear back!BRRali 

Right now, it’s still unclear to me how SEO requirements are being taken into account within the current setup, and I haven’t been able to find any relevant documentation. I have the following specific questions:How is duplicate content being handled if a job posting is published both on Personio and on our own domain? Is it possible to set a canonical tag on Personio pointing to our domain? Can we set the Personio page to noindex/follow? Is it correct that when embedding Personio via iFrame on our domain, the content is not indexed? Thanks in advance for any information you can provide!

HiIs there a possibility to automatically import the annual salary into a work contract template (and not just the montly salary)? If yes, how does this work? 

Is there a way to create a employee ID in Personio (ie to verify employment)? 

Greetings travelers,stay a while and listen,…So, since a few months also Microsoft goes all-in with their LLM called Copilot.In Copilot you can create so called Agents, which can be defined with specific tasks.I have in mind 2 Agents for now:CV parsing Agent Q&A AgentSo I would define this agent to do this: Reading the Job description, basically “hunting” for as much crossovers in the CV as possible // Hunting for red flags in the CV and autoreject them by flagging them in the rejection part and sending Teamplate x. an agent that knows pretty much all about out recruiting process and can answer quickly on how the status of ones application goes. I can imagine some commands that the applicant can type in and here we go.My question is now regarding the development on this; I can open an API already, but to what extend was personio itself already working on such agents or LLMs?

Dear Community, I am not sure whether this question has already been adressed but I am looking to create a report of Recurring compensations and bonuses. We use this tab to track our yearly goal bonuses - for all employees. However, we have over 10 countries, and all of them have different currencies accordingly.I am wondering if it is possible to get a report/an overview of all goal bonuses per person.  Thanks for your support! Happy to hear back. BestRali

Hi all, I asked permission from the community administrator to share this role, as it seems to be a fitting place to spread the word.We’re looking for an HR Systems & Reporting Manager with experience working with the HR System, Personio, to enhance and streamline our global HR processes. As the technical expert, you will lead exciting system enhancements, ensure data integrity and support data-driven decision-making. This role also offers the opportunity to implement new modules to maximise HR technology’s impact. If this excites you, we'd love to hear from you!It’s a 12-months maternity cover, to be based in Berlin or Warsaw. Full details can be found here: Global HR Systems and Reporting Manager (Maternity Cover) - Berlin or WarsawPlease feel f

Hi,I’m having trouble understanding the logic in the new analytics module. I’m trying to create a simple report that would pull the headcount and FTE figures for employees so that I can view each employee as a separate row. I’ve chosen Headcount report as the basis for the report and the table format to view individual employees. However when I try to add headcount or FTE as column information, it just states that they are not available for this chart. What am I not understanding..?Thanks in advance for your help!BR,Kaisa 

Hello everyone,Sometimes, Personio, Outlook, and Teams may be used as calendars within the company. To avoid duplicate actions, is it possible to synchronize these calendars? How can we use the calendar tab most efficiently?

Hello,Is it possible to obtain an API token to be able to programatically enter my attendance and absence?It is important the API token allows only entering / retrieving my time tracking data and not the ones from my coworkers.I was reading the Personio Developer Hub and went through the API description, but it seems the API allows setting attendance for any employee, not only for myself.The use case for my request is that I would like to automate entering the hours for myself because it’s cumbersome to use the UI each time.Is there a way with the current implementation of the API?

I’m in the process of setting up the recruiting function. I’ve ‘previewed’ what the application form will look like to candidates and all the questions are in upper case, which makes them difficult to read. Is it possible to change them to sentence case? 

Hello, On some of our employee’s attendance log, it is asking them to log time despite their vacation time being approved on these days. This is resulting in their monthly tracked hours to show that they didn’t work enough. How can this be corrected? 

Hi everyone, Recently I have set up the Entrance app for our colleageus to clock in and out. They prefer the app to be in German and I can not find an option to change language.  It seems that Entrance app is only available in English.

Dear Personio,Since Firefox's latest update several pages (employee list, settings, individual employees, and so on) do not load. Strangely enough other pages do load (home, calendar).Could someone please test and fix this please, or explain what I should do? Please don't recommend another browser.Many thanks,Mark

Hi dear community!I need your support regarding the deletion of the work timer. The employee's issue is:They started their workday by "clocking in" (starting the work timer) Before leaving for vacation, they forgot to "clock out" (stop the timer) As a result, the system has been continuously counting their work hours It now shows they've been "working" for over 330 hours straight…. They can't fix this themselves - they can't stop the timer or edit the incorrect time entry. How can I as administrator solve this? I want to delete also this time so it doesn’t mess up her working hours..Screenshot is attached.

Is there any plans to update the personio mobile app to show more than the basic details for the employee List? For example we’d be wanting to be able to view contact information  for employees from the app?

Hi Team, can I share job position with the external support (like headhunter or recruitment agency) if I want them to submit profiles directly to the system?Thanks!Regards,Lenka 

Hi everyone, Is there any way to figure out where the applications from “No channel” in the Channel report for a job position come from?Thank you very much in advanced :) 

What happens if the person who set up the DATEV Lodas integration is set to inactive. Does the new Administrator have to reconfigure the integration or will it remain active and continue to work as usual? 

Hi everyone, Could you please indicate what does the “days taken from carryover” mean in this exact situation? Are these “Taken absences” referring to past dates or the future booked absences? Thank you in advance!  

We have been using Personio since the beginning of this year and now want to get started with setting up the Performance module. We would like to get in touch with a company that already works with this Performance module and share their experiences with us in, for example, an online call.We are a fast-growing subsidy consultancy firm in the Netherlands that mainly employs (higher educated) consultants and currently have about 150 employees. We would like to get in touch with a company of a similar size and preferably in business services. Anybody interested? We gebruiken sinds het begin van dit jaar Personio en willen nu aan de slag gaan met het inrichten van de Performance module en het Functiehuis. We zouden graag in contact komen met een bedrijf dat al werkt met deze Performance module en hun ervaringen met ons willen delen in bijvoorbeeld een online call.Wij zijn een snel groeiende subsidieadviesbureau in Nederland waar met name (hoger op

Hi,At our company we use notes for evaluations of our employees. These are always visible for the employee as well.Is it possible to also add notes which are not visible for the employees? But only for the managers for example? 

Hi How do you go about making a complaint - I’ve been sent round and round in circles and cannot get help.  At this stage I need to talk to someone but the Company doesn’t seem to have real people thanks

Hi,I want to bring historical data into our BI system to track all changes over time, such as FTE and department changes, etc.From my understanding, the only way to retrieve this data currently is through custom reports. Is this right or are there any other ways I might be overlooking? Thank you for the insights