Support Area

1592 Topics

LindaCommunicator

Org changes and launched review cycles

We are launching a review cycle tomorrow but will see some organisational changes in the organisation which involve employees shifting to different supervisors over the coming weeks. If I launch the review cycle will it be affected by those future changes or does it remain as it is launched? It would make no sense to have new supervisors review employees. I need to understand how this works. Does the new supervisor get the information that he/she needs to do the review and do they then need to request a peer review?The obvious thing to do would be to wait until the changes are done but we need to get this launched to ensure the reviews are completed by mid December. Grateful for any input you can provide.Thanks all!Cheers, Linda 🍁

6 months ago

Jesal JainGetting Started

asked in Recruiting

Recruiting : Publish positions again

Hello everyone! I put some job listings on hold in Personio (they are in draft stage). But now, when I want to start recruiting again for those jobs, I'm having trouble making them visible. I updated the job information and marked them as 'open positions,' but every time I try to publish them, I get an error message suggesting to edit the address and add a zip code, even though I've already provided all the necessary address information. How can I fix this?

6 months ago

k.kotowskaGetting Started

asked in Reports

Custom report with leftover holiday hours

Hello,As the year is coming to an end, we are doing some admin in the background. One thing we need to look at is the leftover holiday hours of our employees and notify their managers that some of their employees are not taking enough leave throughout the year. As I tried to create a custom report to see the outstanding holiday hours for our employees, it came up with very weird numbers. What I see it does is sometimes it takes the “carryover from previous periods” field, or the “entitlement”, instead of the “hours left” field. How can this be fixed?Any help would be great.

6 months ago

ingmarrauchGetting Started

posted in Attendances & Absences

Imable to register attendance in App

Dear all, since two days it seems to be impossible to register my attendance in the App. Anyone knows why?

6 months ago

lisaamorosoCommunicator

asked in Employee Data & Documents

public holidays incorrect

Has anyone noticed that the US public holidays set by personio for 2023 are inaccurate? Also, I am attempting toupdate dates for 2023 and 2024 and though the system says it has been saved it still does not reflect properly.

6 months ago

Clayre CGetting Started

asked in Attendances & Absences

Set maximum amount of absences for department in one day

We are looking for a solution to prevent a lot of staff being absent on the same day. Is there a way to reject absence requests if a limit is exceeded?Is there a way to alert admin if this has been exceeded, this would be similar to the alert when employee absences exceed entitlement?Looking for other suggestions to prevent too many staff from taking absence on the same day. I have seen a feature on a tool that you can set a maximum number of people that can be off in one given day.

6 months ago

johanna.simonGetting Started

asked in Salary & Payroll

DATEV LODAS Integration, unable to edit attributes

Hi there!I have been having this issue with not being able to edit the attribute “Consider in german payroll”, on a new employee’s profile. I have tried multiple times to edit the new value to “yes”, I got always the response that the attribute has been successfully updated, however, when I check the payroll page the employee’s profile is still being flagged as missing essential information. What could be the issue? I have a recruiter profile, could this be the problem? Can payroll attributes only be edited by Admins and Account Owners? It is strange because I am able to choose and submit the new value, if it was a problem of my role I suppose I would not be able to do that? Please help! Thanks in advance.

6 months ago

naima_alcantaraExplorer

asked in Attendances & Absences

Accrual Policies

Hello, I would like to ask if there is possible to create an Accrual Policy that add one more day of holiday for each year worked in the company. Thank you in advance

6 months ago

VolvicCommunicator

asked in Performance & Development

Training / Ongoing training with no set time and or date

Hi How are you adding training to Personio that doesn’t have an active time and date set? For example training that an employee can do in their own time. Thanks

6 months ago

GauravGetting Started

asked in Reports

Original start date not able to pulled using Personio API

Dears, We pull the personio data into our data warehouse using personio API . Recently HR team has created a field ‘Original start date’ ( added the attachment for the reference ) onto some of employees profile and we would like to fetch this field using personio API . We are not able to see this field - can someone please guide us where we can fetch this field using API or we are missing something here ? Your response is truly appreciated

6 months ago

VolvicCommunicator

asked in Performance & Development

Training / Trainer

Hi thereHow are you including the trainer in Personio training sessions? As they are not an employee they cannot access the system and in the calendar invites cannot see the attendee list. Thanks

6 months ago

VolvicCommunicator

asked in Performance & Development

Training Timezone

Hi I have set up training in Personio but the training times are set to the company timezone. When employees from other countries view the training sessions it is not clear that the training is not in their local time as they need to click into each session to see the timezone listed. I have checked the offices set up and their timezones are set correctly. How can employees see training times in their local time? Thanks

6 months ago

Lulu1805Newbie

asked in Employee Data & Documents

compliance

I seek a solution to ensure full compliance to contracted roles

6 months ago

Toni_KGetting Started

asked in Employee Data & Documents

Payroll Document - Personio App

Hi, We’re just about to launch Personio to the wider business (currently just use it for the HR team). We use a third party software to process payroll, PDF payslips are produced and I can bulk upload them into Personio no problem - but is there anyway to allow employees to view these on the Personio app? A lot of our employees are field based and do not have access to laptops, but will have smart phones. I’m praying there’s a way 🤞🏻. Thanks, Toni

6 months ago

JessicaSGetting Started

asked in Integrations & Workflows

Join Integration

We enabled the ATS integration on Join and performed the setup. We received confirmation that the sync was successfully enabled however the sync is not working for the existing jobs we have in Personio Questions:Do we need to also enable the API in Join? Are only new jobs synchronized with Join?

6 months ago

Fani DelliouFollower

asked in Recruiting

Recruiting tool fails to send emails

Hi Personio,The recruiting messages fail to send and I get an exclamation mark on the right of each candidate showing me it failed to send. Can you please fix it?

6 months ago

MariaGamiumGetting Started

asked in Reports

Creating Recruitment Reports

Hello,I'm reaching out to express my frustration with the limitations I've encountered in Personio. I've been attempting to generate reports or access statistics on candidate rejection reasons within our hiring pipeline for analysis, but unfortunately, I've hit a roadblock. Could you please clarify if it's even possible to perform this essential task within Personio, and if so, provide detailed instructions?Frankly, I find it perplexing that a tool like Personio lacks user-friendliness, and the absence of a customer support team only adds to the frustration. This is in stark contrast to my experience with Team Tailor, where their tool is exceptionally user-friendly, and their support team is always available to assist.I appreciate your prompt attention to this matter and hope for a resolution that enhances the usability of Personio for our team.Thank you.

6 months ago

wendytheunenGetting Started

asked in Recruiting

Recruitment: how to rename a field

Hi, I would like to change the name of the following field: “channel email contact” into “referrer email”?

6 months ago

Sarah WetherellFollower

asked in Employee Data & Documents

Terminate employment

Hi, on the employee profile when you terminate employment you click the three dots in the corner, and a box pops up with fields to populate - however i cant find where these fields are updated from? Its not in offboarding - any help would be great!

6 months ago

Sarah A-QPersonio UX Researcher

published in Product Testing, Research & Interviews

🎯 NEW: Feedback needed on Managing Subcompanies and Legal Entities

👋 Dear community members, I am Sarah, I am a User Experience Researcher at Personio. We want to understand better your needs when it comes to managing a large amount of subcompanies and Legal Entities (at least 4), especially for companies with 200 or more employees. If you are working with managing subcompanies and legal entities, we would be love to hear from you. Participation: Use this link to find a time that works for youTime commitment: around 45 minutesHow: via ZoomLanguage: English Preparation: None needed Why participate? Your input helps us inform future product decisions, find the right solution and create the best product for you.If you have any questions, please let me know in the comment. We look forward to hearing from you!Sarah

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6 months ago

Larissa HorstExplorer

asked in Attendances & Absences

How to add a notification for long term absences

Hi Personio,How can I set up an automated reminder about long term absences that affect other teams?For example the IT team needs to get notified so they can pause automated security training requests. I appreciate your feedback!Best wishes,Larissa

6 months ago

AmalGetting Started

asked in Integrations & Workflows

With Slacks new update the Integration doesn't work

The integration with Personio Slack doesn’t work anymore. It says “This app is not approved by Slack”

6 months ago

AnnVFollower

asked in Attendances & Absences

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