Support Area

Hi !We are recently started using the recruiting module. And we would find it very helpful if after scheduling an interview, the phase also automatically adjusts to the next step. At this time you have to adjust the phase manually, and it can sometimes be forgotten. I would like to hear if this is possible.Kind regards,Siska Driehaus

Hi,We would like to add a picture of the candidate in his/her profile. At this moment you have an abbreviation of the initials in the profile picture.But we would like to add an profile picture, just like the profile pictures of the employees. We would like to hear, if this is possible.Kind regards,Siska Driehaus

Hello everyone,when managing employee roles, we can't get our HR managers to set up the settings to manage the performance & development area. This means that if you go to the Settings area, "Performance & Development" does not appear there, e.g. B. to be able to edit form templates. But this is extremely important for us.Who can help? Thank you in advance! :) The moderator translated the post. See original message below:Hallo zusammen, bei der Verwaltung der Mitarbeiterrollen bekommen wir es nicht hin einzustellen, dass unsere HR Manager die Einstellungen zum Verwalten des Performance & Entwicklungsbereichs vornehmen können. D.h. wenn sie zum Bereich Einstellungen gehen, dann taucht dort nicht “Performance & Entwicklung” auf, um dort z. B. Formularvorlagen bearbeiten zu können. Das ist aber extrem wichtig für uns. Wer kann weiterhelfen? Danke vorab! :) 

Dear all,how does the working time account in Personio function and how can we correctly mirror our contractual agreements/obligations. We have a base working time between 10 and 16h daily.We have a clause in the contracts stating that 4h (and in some 2h) overtime /week are covered via the working contract and hence are not compensated.In Personio I understand that employees are accumulating the monthly worked hours vs. hours to be worked and an overall account of minus or plus hours.  Questions:The overall minus and plus hours: Are they endless over the entire time an employee has worked with the company or are they at one point nullified? How can we deduct the 4h/2h weekly overtime that is agreed in the contracts from the overeall available positive time account. I.e if an employee works 42h per week the overall plus hours do not go up. But if he works 48h they go up by 4h (or six if he has 2h additional time in his contract). We need to make sure that employees take official time of

Hi.I just realized only some absences/timeoffs are passed through API, the ones that are whole-day absences. The hour-absences are not shown through API, which renders the whole idea useless and I don’t see any point in it, it’s just confusing.Maybe I’m doing something wrong, but i’ve checked the API permissions, there is no distinctions between whole-day and hours absences. Does it work for you?https://api.personio.de/v1/company/time-offs?start_date=2021-11-01&end_date=2021-11-30&limit=200&employees[]=XXXXX

Hi We accidentally hit hire instead of offer for a candidate and now we cannot create an offer. How do we correct this, clearly the candidate has not been hired yet.

Hey, One of our supervisors got this message, any idea why did it pop up?We have created an absence type for Remote work and according to our laws, we require employees to submit a written document. It shouldn’t be cancelled 😀 

HiWe have just integrated Personio with TravelPerk which has meant that we’ve had to change all the names in personio to the employees full passport name.I’ve created a known as attribute, but is it possible to get this to show in the employee profile rather than their full passport name?ThanksKate 

Dear Personio community,I am making this post to request information regarding the following. We have the integration between Google Calendar and Personio set and has been using it for a bit. The integration works fine, but we would like to have more details in the Calendar. Currently, when an employee take time off, it will appear in the Google Calendar from Personio but it will not have the “out of office’ or description for the leave. Rather, the time off will appear as an “all day” event. My question is, is it possible to have “out office’ or any other detail in the event created from Personio? Or is there anyone else, that experienced the same and found a work around?Looking forward to your replies!Ragid

Hi We have freelancers working with us in different countries. If they want to take a vacation during public holidays of our HQ country Personio doesn’t count that in as a paid vacation day.  Not sure I made this clear. 

Hi,We are setting up the contracts on Personio. Now we have multiple people who need to sign the contracts next to the employee. We could now only find a way to do it by putting them in the contract separately, the downside is that they will receive sign request after the other one signs. We would like them to sign it at the same time. Is this possible? Thanks in advance!

HI,We are a financial company and performance appraisal is a huge part of HR process. While creating the appraisal form and templates we just have 5 options in Personio.We were looking forward from Personio for more advanced features which has auto scoring system at them end of the appraisal form where the managers can rate the employees performance from a scale of 1 to 5 and its auto counted at the end.

Hi,While generating an FTE report, we noticed that 3 of our employees (that all work 40 hours) are shown as 2 FTE. This is strange given this needs to be 1 FTE. Would you have an idea from where this discrepancy is coming from?Thanks in advance for your help,Hristo

Hey everyone, just like in the video tutorial to this topic, we uploaded the DALYS exports into the documents of an account. Theoretically now, we would have to wait for professional help from the Personio team to adjust the data, but we don't really know how to ask for this support.Can anyone help us please? Thank you!

How Community.How do I create a reminder that is only for the individual user?I’m looking at the workflow to create a new reminder and I can’t see an option of individual user…The use case is that at 6 and 12 month intervals we want the employee to be prompted into undertaking some self-directed personal reflection to inform their half/full year review.But I can’t seem to use the reminder in system to do so…for the ‘of’ I expected there to be a ‘individual user’ or similar selection…What am I missing? 

Hello, can you please tell me how we can export self&manager appraisals into word or excel format? Thank you Petra

Hi @Andrea , I was checking to cover a doubt that might relate to this point and was checking your indications, and a question popped up. If I set the work schedule option to prorrate absences, would it affect ALL of the absences for that employee?To go to the point, we have several different paid absences in the company, but only 1 of them would need to be prorrated for the part time employees, so not sure if that option would work here. Thanks in advance! 

I have been scheduling interviews today and previous days and without me having changed anything this now happens which prevents me from scheduling. I’ve spent 30 mins to scheduling 2 interviews which is a bit too much. Can someone help?

HeyI added all these tokens to a template and eventhough I followed the interviewing scheduling via Personio they don’t show at all? Is this meant to happen? What’s the purpose of the tokens? How do I make them appear to avoid free typing every time? 

I want to add to the application form the following question: Are you open to relocate to XX? If they select NO, their candidacy would be rejected and if they say YES, then, it’s pushed to New applicants. This feature is available in most ATS but I am not able to find it on Personio… Could you please help? Thank you!! 

Hello community!! Here at Pro a Pro we are facing a slightly discomforting situation with the time tracking. We work a shorter shift on Fridays usually, but this situation also applies to Festivities Eve’s (i.e. if a Wednesday is an official Festivity, we will have a short shift on Tuesday AND on Friday that week). Due to the shifts configuration in Personio, we have the shorter shift contemplated for Fridays, but we realized that when we have the festivity situation, the system “expects” a longer shift, and therefore is showing to all employees a message stating they haven’t completed the expected shift. Is anyone else facing a similar situation? How could this be solved?  I’ve seen this post With a similar scenario, but the solution states deactivating the “Track deficit hours and Deduct hours options if possible ✅”, and this raises another question: would that mean that we would have visibility on overtime and compensated hours still? This is something that we are required to do. Ha

We have created a number of steps in our off boarding process.I believe the tasks are shown in the stakeholders accounts (tasks section) 7 days prior to the task being due.At what point does one get an email alert for such a task? Is that only on the day when it is due? Or are there no alerts at all for Offbaording tasks?Many thanks and best regardsMarc

I’d like to show the team name in the org chart. The org chart displays only the department. Is it possible to additionally show the team name?

Hey Community,Where can I find an up to date Personio Employee Manual to send to employees once we roll up the system across the company?Many thanks,

I would like to know if i can set the notification a few days before the absence, like evey Monday in the morning to give everyone a headup.Also I would like wo know can we set different updates in different channel?