Support Area

1578 Topics

JennyFollower

Personio Mobile App seems broken - anyone else?

Hi there, I tried to launch our Personio App to some senior managers, but can now it takes me to a german version of the Desktop app. Is this a change or a weird routing issue? Have tried rebooting and signing in again, but it says I already have an account, so can’t do anything. there doesn’t seem to be somewhere in the “Find Answers area on the desktop for the Mobile App, so asking here. Photo attached of what my app now looks like on my phone. Thanks, Jenny

9 months ago

paulina.wilenGetting Started

asked in Performance & Development

Teams link for Training sessions

Hello, is there a way for development at Personio to integrate MS Teams into the Personio Training module Training sessions? When I send an invite for a internal Training session for our employees, I can only add a Teams link into a link box, not generate the link myself in personio. This makes no sense because to generate a teams link, now i will have to schedule a Teams meeting in my own calendar.. Then what is this personio invite for, when I have already created it through Teams and sent the same info through there? It would work very well, if the teams link would be generated directly in the training reservation/invitation email. In the same way as in the recruitment module, when sending an invite to a teams interview, it generates the teams link in personio. That works good and drives its purpose!

9 months ago

mpunchGetting Started

asked in Attendances & Absences

Blackout Dates for Annual leave Request

Hi, is it possible to block a particular team from booking annual leave on certain dates? For example, last week of each quarter due to critical business requirements. I’ve read on another article that you could add a new absence type to block those dates and when the employee tries to book time the supervisor will get an overlapping leave flag as part of the request. However if we create a new absence type to block the dates, the employee will show as being out of office on the calendar in Personio and also integrations with Slack.

9 months ago

sabrina.refurbedExplorer

asked in Employee Roles & Approvals

Exclude people from approval workflow

Hello,How can we exclude people from the approval workflow? Generally the direct supervisor has to approve vacations from everyone but this shouldn’t be applicable for our founders, which are not having a supervisor. But when they are entering their vacation days there is still an approval by the supervisor required. How can we change this setting? Best regardsSabrina

9 months ago

NataschaSGetting Started

posted in Recruiting

Setting E-Mail Signatures

Dear all!I found your tips on how to set up an e-mail signature. When setting up our e-mails I tried to copy paste an html-formated signature incl. an image, as this did not work I also tried to copy the code under code-view, but unfortunately that did also not work. Before I click on submit everything looks good, but than the format itself (e.g. column width) is somehow changed and does not look anymore as it should and the logo disappears. I already double-checked the code and it looks perfectly fine for example in a html-online viewer. Does anybody have an idea what might be wrong?Thank you already in advance for your help.Kind regardsNatascha

9 months ago

VolvicCommunicator

asked in Recruiting

Autoposting - LinkedIn Remote

Hi @International Support Team , I’ve reached out to support and have been advised as that autoposting remote jobs is not possible. The only option is to post roles with the word remote in the title. Roles will not appear in candidate search though to see the word remote in the title. Is this a new issue at Personio?Thanks

9 months ago

SpiralPlugger

asked in Integrations & Workflows

Azure AD Unable to verify the authentication

Looks like we’re not getting newly added Personio users synced to Azure AD.When going to Personio Marketplace and checking the Azure AD integration, it “looks ok”:...but it’s not, as pressing “Next” brings error “Unable to verify the authentication”: Pressing next, opens up “Create new authentication” page, where “Directory ID” is “common” by default. After adding our Tenant ID and selecting “Create”, it goest only to an empty page on address:https://personio.integration-configuration.com/auth/cb?error=Unfortunately%2C+there+was+an+error+when+contacting+the+external+service+you+are+trying+to+authenticate+with. This might be an issue / error on your system, as it first shows “Authentication exists”, but then error “Unable to verify the authentication”. And this error page doesn’t actually show anything on it (another error?).I’m afraid to remove it completely and try adding again, if it wouldn’t be added back at all (because some error you might have in your system).Your “Status” page

9 months ago

seaweedpeopleGetting Started

asked in Integrations & Workflows

Is anyone else experiencing the Slack integration not working properly?

Hi there! Most of our employees are not seeing their working from home status updated even though it has been logged in Personio. I've checked our Slack integration settings and we have enabled "View reason for absence in status messages" however it seems that the integration is not working fully. Can anyone give me advice on how to fix this?

9 months ago

Ruth HaRveyGetting Started

asked in Performance & Development

Amending Forms | Performance Development

We have created a number of forms to use in our performance review cycles.I am trying to add an additional question to the list (this will be the final question).The new question I have created keeps appearing at a random (to me!) place in the list of questions. Is there a way to drag and drop questions so that they appear where you want them to in the form? Thanks for any help you can provide

9 months ago

NataschaSGetting Started

asked in Recruiting

Ref.: Recruitment Email Signature

Dear all!I found your tips from a year ago on how to set up an e-mail signature and all the instruction via the helpcenter. When setting up our e-mails I tried to copy paste an html-formated signature incl. an image, as this did not work I also tried to copy the code under code-view, but unfortunately that did also not work. Before I click on submit everything looks good, but than the format itself (e.g. column width) is somehow changed and does not look anymore as it should and the logo disappears. I already double-checked the code and it looks perfectly fine for example in a html-online viewer. Does anybody have an idea what might be wrong?Thank you already in advance for your help.Kind regardsNatascha

9 months ago

Anna SalamakhaGetting Started

asked in Other Topics

The default language is English, but some sections and attributes are in German. How can this be changed?

Hi! I changed the default language to English, but many attributes and steps in onboarding (which cannot be changed manually) are in German. I saw that there was a similar topic a few months ago. Is there a solution to this problem now?

9 months ago

Sarah WetherellFollower

posted in Attendances & Absences

Can a manager extract the time tracking information into a spreadsheet?

Hi, can a manager extract the time tracking information into a spreadsheet - so far i can only see that an employee can export their own information to a PDF

9 months ago

DockGetting Started

asked in Other Topics

How can I request a call back?

We are facing issues:Calendar sync with Google workspaceOkta integration all articles did not help or solve the issue .Does anyone know how to request a call back

9 months ago

ErikaPersonio UX Researcher

published in Product Testing, Research & Interviews

NEW: Product Feedback sessions - your chance to speak directly with our Product Team!News

Dear Community,we are very happy that our Ideation area has started so well and that so many of you are sharing your ideas with the whole community and especially with our Product Team.Writing down ideas is great, but sometimes it can be challenging to find the right words. Have you ever wanted to talk directly to someone who is developing our product?Here comes the good news - we are introducing you to our Product Feedback Sessions today! What is a Product Feedback session?Sometimes called a Customer Empathy session, it's a call with a member of our product team where they will ask you questions about your day-to-day work and use of Personio. Our Product Team sets up these sessions to learn more about your experiences so they can keep users like you top-of-mind. This is one way Personio maintains its customer centricity. Please see the answer to “What can I expect?” below for more information. How are they different from a customer service call?If you need immediate help or have ques

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9 months ago

RouvenGetting Started

asked in Performance & Development

Performance settings renders "forbidden"

Hello,We want to start using the performance functionality of Personio, but I can’t access the settings page for performance at `configuration/performance/general`. I am the administrator of our Personio account. Has anyone encountered the same issue? Screenshot of error messageBest,Rouven

9 months ago

linndalFollower

asked in Recruiting

fderosaGetting Started

asked in Employee Data & Documents

How to delete an employee profile

Hi everyone, Yesterday I created a profile for an employee I thought was gonna sign our proposal, but this person decided to not to proceed with the offer anymore and for this reason I would need to delete the profile I created; is it possible to do it? Thank you in advance. Fabio.

9 months ago

seaweedpeopleGetting Started

asked in Employee Data & Documents

How can you perform an HR audit on Personio?

Hi Personio community! I was wondering if a) it’s possible to conduct an HR audit through Personio, if so how? And b) What sort of reports have you found to help you conduct an audit?

9 months ago

VolvicCommunicator

asked in Employee Data & Documents

Timeline View

Hi there, How can I give someone the Timeline View of employees?Thanks

9 months ago

MariaGamiumGetting Started

asked in Recruiting

Does the candidate disappear in the Reject category?

Hello!I am reaching out to seek your assistance regarding an issue I have encountered while reporting the recruitment stages for our open positions on a weekly basis. Specifically, I have noticed an unexpected trend in the "Reject" category. Instead of increasing and accumulating the number of rejected candidates from the current week, it appears to be decreasing. This situation has raised some concerns for me.I would greatly appreciate your expertise in helping me understand why this might be occurring. It is my understanding that the "Reject" category should either maintain the same number as the previous week or increase, but not decrease.Thank you in advance for your kind assistance.

9 months ago

NinoPersonio Employee

posted in Product Testing, Research & Interviews

Feedback sessions for recruiting product!

Hello dear community members, My name is Nino, and I am a Product Manager at Personio, responsible for part of the Recruiting product. I am thrilled to have the opportunity to engage with you and discuss how you currently use our product in your day-to-day recruiting processes. Specifically, I am interested in exploring areas such as managing candidates through different stages, facilitating interviews and communication, conducting assessments, performing evaluations, and fostering collaboration with your hiring team.During our conversation, I would like to hear about your experiences with Personio and how it is supporting you in finding the perfect candidates for your job openings. Additionally, I am eager to uncover any areas where we may be falling short or improvements we can make to enhance the value you derive from our product. Now is the ideal moment for you to contribute your ideas, which will have an influence on the ongoing development of our Recruiting product. We highly val

9 months ago

LKAExplorer

asked in Attendances & Absences

Holiday accrual explanation

HiAll employees have 30 days annual leave at my organisation. One employee joined 11 April 2023. Our policy runs from 01 Jan (I have gone into check all settings are correct/adjusted balance etc). She is claiming she should have 22 days holiday, Personio is claiming she only has 20. Can you help me explain why this is the case? Thanks.

10 months ago

Elizabeth KwanPersonio UX Researcher

posted in Product Testing, Research & Interviews

Join us and be the first to see our concept for Personio Payroll!

👋 Hello everyone! 👋I'm Elizabeth, User Experience Researcher at Personio and I'm helping our product team to better serve your needs. Right now we are further developing our new concept for Personio Payroll, our holistic real-time payroll solution that enables you run Payroll yourself. Are you partly or entirely responsible for payroll in your company - e.g. preparing payroll, gathering and checking salary-relevant data and changes, data corrections or cooperation with your payroll office? Then we'd love to hear your feedback on our new concept! 🏠 You can easily participate in this study independently from home, without a personal interview. Simply take about 15 minutes of your time and give us feedback on our concept online. 👍 You would like to participate? Then give this post a "thumbs up" (until May 24th), and we'll get back to you in a few days via message with more details about the study. If you have any questions, feel free to comment below this post or contact me here in th

10 months ago

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