Support Area

Hi, we are currently creating a personalized integration for a client that uses Personio. We are trying to export employee information, but have the following issue: https://api.personio.de/v1/company/employees?limit=10&offset=0&attributes[]=%3Fattributes%5B%5D%3Dfirst_name%26attributes%5B%5D%3Dlast_name%26attributes%5B%5D%3DemailShould provide us with first_name, last_name and email on all users according to your documentation (https://developer.personio.de/reference/get_company-employees), but it does not.Users does not have any properties except an identifier on them in the returned data, even though first_name and last_name has been specified as a required field:  Please advice. Thank you.

Hi,A candidate received a different google meet link than the interviewer - how is that possible and how to avoid this in the future? It’s a very bad experience and waste of time on both sides.Thanks!

I have a problem with Personio Conversation:the ticket was assigned to me based on the activity and later - resolved by me. Right after that, this ticket appeared as a new ticket request with “Re:” Every time I assign this ticket to myself again or press “resolved” it keeps coming back as a new request.So I have like 20 same requests now...Does anyone know what is the problem here and how to resolve it?Screenshot is attached. Thank you in advance!  

Hello everyone,I'm wondering how I can organise and sort all the different reports we create. I'd like to create a folder and archive the reports by theme, for example ‘headcount’ or ‘salaries’ and so on. Do you think this is feasible somewhere?Many thanks in advance for your help, My Best 

Good afternoon, I have changed the working schedule of a colleague using the Change schedule button under Employee work schedule tab. Although the change has been accepted by the system, it does not show in his schedule view. The working day must start at 08:00 but in the calendar 08:30 is shown. Please kindly assist in this issue. Have a nice day!

Hi, I am new to Personio and have just set up our career page. I have published a job only for our employees (not externally). How do you set up a notification to let them know a job has been published?  Thanks 

Hello,I have realized that the fixed salary data point is not returned in the Personio API when using the endpoint https://api.personio.de/v1/company/employees/{employee_id} and the employee’s status is in onboarding. The salaries are already stored and visible in Personio UI, so this is not a database issue. Once the status changes to active, the salary gets accesible as expected.Are there any specific reasons why this is the case? We require the salary information already during the onboarding stage.Thanks in advance

Hi Our performance process review is very simple: we measure ourselves against individual goals that were set at the start of the year. Can I just convert the goals into a performance evaluation template easily? Ideally we would want our employees to receive all the goals and once the performance review cycle is activated, they should received a form with teh very same goals and rate their own performance against those goals and then submit the form to their manager.  I see many performance templates in the cycle but not a way to capture all the goals in the template and allow the employee to easily self evaluate thanks 

My finance director has asked for a list of annual salaries for our employees which seems like a fairly basic request but I cannot see how to do this. I can’t use in the monthly salary and multiply by 12 as we have in month changes so this would not be accurate. Please could someone point me in the right direction? I can’t believe the system can’t do this as it is a basic requirement :-(

Hi, we have someone in our company who needs access to the ‘reports’ function for certain areas of their job (allergens, absences, etc.), but they shouldn’t be allowed to see other people’s salaries. Is there any way for specific reports to be hidden from general ‘reports’ view, or for limited access to the reports tab?

Hi! is Personio integrated with trianing digital platforms such as Gamelearn Impulsa el crecimiento de tu empresa con videojuegos (game-learn.com) 

 Liebe Community,  die Stellenbeschreibungen sind in Attribute aufgeteilt, mit denen man seine Stellenbeschreibung aufteilen kann nach Qualifikation etc.Schade finde ich, dass man die Attribute nicht bold setzen kann, damit sie mehr auffallen und sich von dem restlichen Text abheben. Oder ist dies evtl. doch möglich? Merci & GrüßeNico Dear Community,  The job descriptions are divided into attributes, which you can use to categorise your job description according to qualifications etc.I find it a pity that the attributes cannot be set in bold so that they stand out more and stand out from the rest of the text. Or is this possible after all? Merci & regardsNico

HelloI would like to add a placeholder in template letters for Paid vacation balance but am unable to figure out the right way to “write” it. I have tried all sorts of {{Paid vacation_Balance}} variants but it doesn’t work. Please could you help me out? Thank you,Stephanie 

We are in the process of migrating our hiring plan to Personio but have encountered some difficulties. Specifically, we would like to import data to create profiles for future roles in the onboarding phase. However, when attempting to import this data via Excel, we receive an error message indicating that we would exceed our employee limit and need to upgrade our subscription plan to add more active employees.Since we are not trying to add active employees, but only to create dummy profiles for future roles labeled with the onboarding status, we believe this restriction should not apply. How can we resolve this issue so that we can proceed with our hiring plan?Thank you for your help

Hi,We have created a special approval process for certain types of absence. The process only applies to certain employees, so an employee filter is also set. In the first step, the manager must approve the absence and in the 2nd step, a specific role x. The process itself works, but the 2nd approver (employee in role x) does not receive an email notification. The approval request only appears in the inbox in Personio. I have checked the personal settings and the e-mail notification is activated. What can be the reasons why the 1st approver receives an email in addition to the inbox notification and the 2nd does not? Thanks for your help :)

Hi,we have an enterprise subscription and maintain Personio from a holding perspective for our business units. All those business units are independent registered businesses and most important for this case, their own Azure tenant.I would now like to synchronize to the correct Azure tenant during on- and off-boarding. How can I achieve this?Best,Henning

Hello,I imported an absence for all our employees with the import function. Now the absence has to be shifted to another week. Is it possible to edit the absence for all employees?Or do I really have to manually delete the absence from each employee’s profile to be able to import the adjusted absence. Thanks for the help!

Dear Community, Is it possible to pull out the training report for the employees for each year, as of now i can download the report but we are not able to segregate it year wise?

Hello everyone.  I need to bulk reject some candidates however, on our hiring team, some people have rejected candidates with email and some without. I want to email those who haven’t received one but can’t figure out an efficient way of finding those who haven’t received a rejection email without flicking through all applications to check the email tab. Is there a way to sort candidates to help with this? TIA 😁 Emily

Hi,  Is it possible to set up approvals for an absence type, in this case paid vacation, that are region specific? So we have several regions in our company group and for one of these regions I would like to be able to make it so that as well as supervisors of employees (as some supervisors are in different regions/office) one employee role type based in that region can also approve their absences and receive the notifications etc without making this person an admin.  I can’t see a way to assign approval workflows for this.  Thanks,  Ellen 

Hi all, regarding the onboarding I wanted to ask if it’s possible to use Personio also for pre-onboarding? It would be great to give future employees access to certain materials & resources before their official start date. I understand that this would require them to have access to their work email addresses beforehand but I thought there might be a way from your side to facilitate this?  thanks! BestMagdalena 

I need to get an extraction from Personio with all the children data per employee (number of children, name, gender, date of birth etc) but I can’t find it ion the reports column and moreover the “children” column is false as employees don’t have the right number of children in the report even if correctly reported in Personio. Is there a solution to get all of this data ? Thank you. 

Hi, how do i create kpi’s missing in the report page? I see for example time to hire and time to offer but some basic KPIs such as:Time to fill: Probation period pass % Offer acceptance %Are completely missing.Anyone sorted it out?

Dear Personio Users, Yesterday I had to upload two justification pieces to one of my employees absences illness in Personio. However, I was able to upload only one. It told me that no other document can be uploaded. Is there some possibility to upload two documents? Anything in the setup to modify?Thank you very much!Best regards, Stefanie

Hey all, When we have an employee that is leaving the company we send out a few forms for them to sign to confirm that they have returned their equipment/tag etc. Right now we can only send it to the person and it automatically goes to their work mail, but often the leaving employee is no longer working and has nog access to their laptop/mail. So we want to send the forms to their personal mail, is that something we can do with a work around or does this need to be added by Personio?Thanks!