Support Area

I wish to multi generate document templates. For example if you have one letter which needs to be send to the whole company. Now you have to generate each document individually instead of the option to generate it all at once.

Hej Personio team, I'm a big fan of your product, it makes life of our People and IT teams so easy, especially because it allows us to connect the two main identity silos we have: HR and IT.This is why it's important that the sync from personio to okta works well. In a case we have now, a new employee who was created in okta through the personio integration didn't have his profile fields updated. Specifically the title field was not updated. According to the okta integration support article (https://support.personio.de/hc/en-us/articles/4408147766289-Okta) a task to update the user in Okta will be triggered once an attribute in personio was changed in the user profile. Our People team changed something in the user's profile, but an update job was not triggered.Would be great to have someone to debug this behaviour with be. I'd also like to know more about the specifics behind the sync process, for example when will the sync be executed? What's the normal time frame when we can expect t

Does anyone else have problems receiving notifications via email? We have had 2 new employees that we did not receive the reminder for their probation end? I’ve checked settings and it seems to be correct. Also, is there a way to set up a reminder from the performance cycle?

Hey, how can assign a candidate profile in the recruiting module to an existing employee profile? I.e. I dind't create the new employee profile in the "accepted" stage but through the normal flow. I now have to to assign the candidate profile from the recruiting module to the existing profile. Thanks!

Is there a way to get notified in Inbox when a candidate responds to e-mail?

Hi, I was wondering if it is possible to request feedback from the candidate regarding the recruitment process? It could for example be a form or questionnaire that could be sent from Personio to candidates who were both rejected and hired. Thank you in advance! Best, Linn

HI there, Is it possible in Personio to get automatic notifications when job postings expire? we are doing a lot of recruiting and want to keep some positions online for some time. It would be helpful if there was a way to get a notification when a job posting expires so we don’t have to monitor this. Any ideas are welcome! Have a great day! 🍀 Regards, Linda

Hi All, Hope that someone can help me here please? I am trying to restrict the email notifications that hiring managers get on the recruiting section to tasks they need to complete instead of getting email notifications about all activity on their open position, which they do not have to take action. How can this be done? I am struggling to see how this can be achieved and any advice or help would be appreciated. Feedback overall is very positive about Personio but getting feedback from individuals that the amount of email notifications can be overwhelming and they can struggle to find out what to action. Love to be able to restrict the notifications just to tasks they need to complete and they can go into open roles for all other queries they may have. Thanks in advance for the help.

Hello everyone, Does anyone have a tip for me how I can enable supervisors to see the employee profiles of new hires reporting into them but who are still in the onboarding phase and have not yet started work with the company? Once a candidate has been hired (accepted our offer in recruiting), their documents (CV etc.) are automatically transferred into their profile and are no longer available in the recruiting section. Currently, managers and supervisors cannot access the new profiles until the hiring date. I have not found where I can enable this so am keen to get suggestions. Thanks! Regards, and enjoy your day, Linda

Hi there, Not really a question but an observation: When I process a payout of overtime in Personio I get a message that “overtime was payed out successfully”. Can you change the “payed” to “paid”? The word payed exists but does not refer to a financial transaction. It is a nautical expression: Payed definition: Although it is sometimes applied as the past tense of pay, using payed for paid is not correct. That being said, there is a sense in which payed can be correct. In nautical terms, payed is the past tense of pay, meaning to use pitch as a seal to prevent leaks. For example: To make the boat seaworthy, a sailor payed the open creases between the planks with hot tar. (Past Tense Verb) Please avoid using the word payed for paid. Sorry to be picky, but it hits me in the face every time I pay out overtime 😯😪! Have a great day! Cheers, Linda

Hi, I’m wondering if it’s possible to add an approval step in document creation in Personio. What exactly I mean is : when contract has been created it would be great to have ti cross checked by another colleague and in case of mistake they could send it back to creator to correct it? Is this an option with Personio? Thanks Vaida

Hi all, Is it just us or has Personio changed the font style and size for some fields? The font size is very small and doesn’t match the rest of the optics. Maybe it is something on our end that we need to look at. Just asking to get clarity. Cheers, and enjoy your day! Linda

Hi, Our team cannot seem to do the offboarding process as it does not notify our various departments to do their end tasks due to which there is no communication within departments via this system. We’ve set up the notifications on the system but they still dont go through. Can support please be provided? Any suggestions are welcomed as well Thank you

Hi Andrea, Thank you very much for your reply. There is another issue I would like to ask your opinion about. If you know the answer, your help would be appreciated. We created a new profile for joiner and sent the Invitation mail to new employee but he never received it. We deleted his profile, re-created it and after that we re-sent him the invitation mail by clicking on re-send invitation mail in ‘Manage account’ menu option. Even that did not help and we do not have any other ideas, so in case you know another way to solve this problem, that would be very much appreciated.

Hi all, I’ve set up a Talent Pool category on Personio Recruiting where candidates we have sourced are happy where they are and would like for us to re-connect in 6 months. Is there a scheduling reminder feature that we are able to set so it reminds us to get in touch with the candidate within that timeframe? Best,

Hi there, I am rolling out the performance feature in Personio but when I want to set up a meeting I am not able to add a template. I get the message “nothing to display”. The templates are available as documents but I can’t add them to the meeting invitation. Any ideas what I may be doing wrong? Thanks! Linda

Hi Personio community! I’m a ROR developer and tried to sync with personio employee API. Getting an issue when I update the department name in personio and sync personio to my system. Personio employee API response but not giving the updated value of the department name. so anyone know about this or any solution for this issue? Thank You...

Are you trying to log in to your Personio account, but are not able to do so? We are happy to share some possible solutions with you! 📩 Receiving an invitation Email: ❌ “The username or password that you entered was not correct": 📪 I did not receive the password reset email: 🔐 You have not received the security token: ⛔️ The security token doesn’t work: 🙅🏽‍♀️ My account has been blocked: 🔧 "Something went wrong...": 📩 Receiving an invitation Email: Before you can log into your account, your Personio Administrator needs to trigger an invitation email that grants you access to Personio. Please contact your admin if you have not received this email. ❌ “The username or password that you entered was not correct": If you see this message, there are two options: The password you entered does not correspond with the password that is stored for your Personio account. If you don't remember it, click Forgot your password? We will then email you with instructions on how to reset your passwo

Hi Community! My team and I are a little hesitant using the bulk email feature and are unsure how it actually works. I looked through Personio blogs but I haven’t been able to find the answer to my particular concerns. I’m especially concerned when communicating with multiple candidates, for example when informing 10+ people that the position they applied for has been filled. My questions: Do they each receive the email individually? The auto-fill function doesn’t seem to work with the bulk emails, so I just keep it super general (delete {position_name} etc.) - is this the case? I’d appreciate some insight into this issue, thanks so much Personio community! :)

For our accounting we need the hours on the time accounts of every employee at the last of the month. There is no field to add this information in custom reports. Can you help me?

Hi Community, When scheduling interviews with candidates (our calendars are synced with Personio) the Interview ‘event’ in the interviewer’s calendar will show “Interview: Mickey Mouse/position” and as many colleagues or employees in the company can see each others calendars, they can see the full name of the candidate. So in this case, everyone who has visibility to the interviewer’s calendar can see that Mickey Mouse is being interviewed and that bring a bit of an ethical/privacy dilemma. How have others solved this? Thank you for any tips and assistance.

Hi there, I’ve been attempting to do our employee data import as part of our implementation. I keep running into the error ‘Supervisor is not in the system.’ whilst that exact supervisor is also in the upload document. Does this mean that I first need to upload all supervisors, before I upload the rest of the employees? I solved part of it by adding the department head manually, but now I run into the same error for the downstream supervisors and this seems to be very time consuming. I hope you have a solution for this! :)

Dear community, Have you ever had the situation that you are trying to send your employees the invitation email to Personio, and they are not receiving it? If you are wondering how to avoid this and what to do in case this situation comes up, please check out our troubleshooting tips: 👉🏼 First off, you need to make sure that your employees’ email address has been activated by your IT Team. Otherwise, our mail provider will block the corresponding email address and the employee will not receive any email from Personio. If the employee is not receiving the email: 📨 Ask the recipient/employee to check their spam folder ❎ Double check if the email address is incorrect or inactive If none of this applies, the email address of your employee has probably already been blocked by our email provider. 💡 To unblock it, go to the Find Answers section in Personio via Help > Support and Updates > Find Answers and contact our Support Team. State the email address and the URL of the employee profil

Hello In the UK some companies provide certain holiday entitlement and reserve the right to take some of the days to cover Christmas closure. Is there a way to populate the days in bulk for all employees? so HR staff don’t have to manually one by one do it for each employee? thank you

Hello Is it possible to change the type of the absence in the already approved / submitted request? for example the employee has requested for annual leave but it turned out that instead being on holidays the employee was ill - this means sick leave absence. Can HR (admin) update current request instead deleting and creating new one? Thank you