Support Area

Hi, I was wondering if it is possible to request feedback from the candidate regarding the recruitment process? It could for example be a form or questionnaire that could be sent from Personio to candidates who were both rejected and hired. Thank you in advance! Best, Linn

461

2 years ago

LindaCommunicator

asked in Recruiting

Job Posting Reminders when they expire

HI there, Is it possible in Personio to get automatic notifications when job postings expire? we are doing a lot of recruiting and want to keep some positions online for some time. It would be helpful if there was a way to get a notification when a job posting expires so we don’t have to monitor this. Any ideas are welcome!Have a great day! 🍀Regards,Linda

291

2 years ago

DOC78Getting Started

asked in Recruiting

Selecting/Restricting Email Notifications Hiring Mangers receive

Hi All,Hope that someone can help me here please?I am trying to restrict the email notifications that hiring managers get on the recruiting section to tasks they need to complete instead of getting email notifications about all activity on their open position, which they do not have to take action. How can this be done? I am struggling to see how this can be achieved and any advice or help would be appreciated. Feedback overall is very positive about Personio but getting feedback from individuals that the amount of email notifications can be overwhelming and they can struggle to find out what to action. Love to be able to restrict the notifications just to tasks they need to complete and they can go into open roles for all other queries they may have. Thanks in advance for the help.

692

2 years ago

LindaCommunicator

asked in Employee Roles & Approvals

Access to employee profile for managers during onboarding phase

Hello everyone,Does anyone have a tip for me how I can enable supervisors to see the employee profiles of new hires reporting into them but who are still in the onboarding phase and have not yet started work with the company?Once a candidate has been hired (accepted our offer in recruiting), their documents (CV etc.) are automatically transferred into their profile and are no longer available in the recruiting section. Currently, managers and supervisors cannot access the new profiles until the hiring date. I have not found where I can enable this so am keen to get suggestions.Thanks!Regards, and enjoy your day,Linda

1203

2 years ago

LindaCommunicator

posted in Other Topics

Overtime payouts

Hi there,Not really a question but an observation: When I process a payout of overtime in Personio I get a message that “overtime was payed out successfully”. Can you change the “payed” to “paid”?The word payed exists but does not refer to a financial transaction. It is a nautical expression:Payed definition: Although it is sometimes applied as the past tense of pay, using payed for paid is not correct.That being said, there is a sense in which payed can be correct. In nautical terms, payed is the past tense of pay, meaning to use pitch as a seal to prevent leaks.For example:To make the boat seaworthy, a sailor payed the open creases between the planks with hot tar. (Past Tense Verb)Please avoid using the word payed for paid.Sorry to be picky, but it hits me in the face every time I pay out overtime 😯😪!Have a great day!Cheers,Linda

1754

2 years ago

VaidaGetting Started

asked in Integrations & Workflows

Employment contract/ double check

Hi, I’m wondering if it’s possible to add an approval step in document creation in Personio. What exactly I mean is : when contract has been created it would be great to have ti cross checked by another colleague and in case of mistake they could send it back to creator to correct it? Is this an option with Personio?ThanksVaida

271

2 years ago

LindaCommunicator

asked in Other Topics

Optical change in Personio?

Hi all,Is it just us or has Personio changed the font style and size for some fields? The font size is very small and doesn’t match the rest of the optics. Maybe it is something on our end that we need to look at. Just asking to get clarity.Cheers, and enjoy your day!Linda

582

2 years ago

ZaheerAGetting Started

asked in Integrations & Workflows

Offboarding process

Hi, Our team cannot seem to do the offboarding process as it does not notify our various departments to do their end tasks due to which there is no communication within departments via this system. We’ve set up the notifications on the system but they still dont go through. Can support please be provided? Any suggestions are welcomed as well Thank you

843

2 years ago

CsillaGetting Started

asked in Employee Data & Documents

Invitation Email is not being received by an employee

Hi Andrea, Thank you very much for your reply. There is another issue I would like to ask your opinion about. If you know the answer, your help would be appreciated. We created a new profile for joiner and sent the Invitation mail to new employee but he never received it. We deleted his profile, re-created it and after that we re-sent him the invitation mail by clicking on re-send invitation mail in ‘Manage account’ menu option. Even that did not help and we do not have any other ideas, so in case you know another way to solve this problem, that would be very much appreciated.

771

2 years ago

xtine08Follower

asked in Recruiting

Talent Pool - Scheduling Reminder

Hi all, I’ve set up a Talent Pool category on Personio Recruiting where candidates we have sourced are happy where they are and would like for us to re-connect in 6 months. Is there a scheduling reminder feature that we are able to set so it reminds us to get in touch with the candidate within that timeframe? Best,

1181

2 years ago

LindaCommunicator

asked in Performance & Development

Performance Templates

Hi there, I am rolling out the performance feature in Personio but when I want to set up a meeting I am not able to add a template. I get the message “nothing to display”. The templates are available as documents but I can’t add them to the meeting invitation. Any ideas what I may be doing wrong?Thanks!Linda

1122

2 years ago

Payal RadadiyaGetting Started

posted in Other Topics

Getting old personio employee API response after update department name

Hi Personio community! I’m a ROR developer and tried to sync with personio employee API. Getting an issue when I update the department name in personio and sync personio to my system. Personio employee API response but not giving the updated value of the department name.so anyone know about this or any solution for this issue?Thank You...

1064

2 years ago

AndreaFormer Community Admin

published in Employee Data & Documents

FAQ: Why can't I log in to my Personio account?

Are you trying to log in to your Personio account, but are not able to do so?We are happy to share some possible solutions with you!📩 Receiving an invitation Email: ❌ “The username or password that you entered was not correct": 📪 I did not receive the password reset email: 🔐 You have not received the security token: ⛔️ The security token doesn’t work: 🙅🏽‍♀️ My account has been blocked: 🔧 "Something went wrong...": 📩 Receiving an invitation Email:Before you can log into your account, your Personio Administrator needs to trigger an invitation email that grants you access to Personio. Please contact your admin if you have not received this email. ❌ “The username or password that you entered was not correct": If you see this message, there are two options:The password you entered does not correspond with the password that is stored for your Personio account. If you don't remember it, click Forgot your password? We will then email you with instructions on how to reset your passwor

7150

2 years ago

HR_MartaGetting Started

asked in Recruiting

Bulk Email - How does it work?

Hi Community!My team and I are a little hesitant using the bulk email feature and are unsure how it actually works. I looked through Personio blogs but I haven’t been able to find the answer to my particular concerns.I’m especially concerned when communicating with multiple candidates, for example when informing 10+ people that the position they applied for has been filled. My questions:Do they each receive the email individually? The auto-fill function doesn’t seem to work with the bulk emails, so I just keep it super general (delete {position_name} etc.) - is this the case?I’d appreciate some insight into this issue, thanks so much Personio community! :)

1161

2 years ago

ArneFollower

asked in Reports

Time Accounts at a specific date as custom report

For our accounting we need the hours on the time accounts of every employee at the last of the month. There is no field to add this information in custom reports. Can you help me?

857

2 years ago

jenniGetting Started

asked in Recruiting

How to avoid candidate's full name in calendar (interviews)

Hi Community,When scheduling interviews with candidates (our calendars are synced with Personio) the Interview ‘event’ in the interviewer’s calendar will show “Interview: Mickey Mouse/position” and as many colleagues or employees in the company can see each others calendars, they can see the full name of the candidate. So in this case, everyone who has visibility to the interviewer’s calendar can see that Mickey Mouse is being interviewed and that bring a bit of an ethical/privacy dilemma.How have others solved this?Thank you for any tips and assistance.

531

2 years ago

Mirjam SettlyFollower

asked in Employee Data & Documents

Employee Data import - Supervisor error

Hi there,I’ve been attempting to do our employee data import as part of our implementation. I keep running into the error ‘Supervisor is not in the system.’ whilst that exact supervisor is also in the upload document. Does this mean that I first need to upload all supervisors, before I upload the rest of the employees? I solved part of it by adding the department head manually, but now I run into the same error for the downstream supervisors and this seems to be very time consuming. I hope you have a solution for this! :)

974

2 years ago

AndreaFormer Community Admin

published in Employee Data & Documents

FAQ: Why is my employee not receiving the invitation email?

Dear community,Have you ever had the situation that you are trying to send your employees the invitation email to Personio, and they are not receiving it?If you are wondering how to avoid this and what to do in case this situation comes up, please check out our troubleshooting tips:👉🏼 First off, you need to make sure that your employees’ email address has been activated by your IT Team. Otherwise, our mail provider will block the corresponding email address and the employee will not receive any email from Personio.If the employee is not receiving the email:📨 Ask the recipient/employee to check their spam folder❎ Double check if the email address is incorrect or inactiveIf none of this applies, the email address of your employee has probably already been blocked by our email provider.💡 To unblock it, go to the Find Answers section in Personio via Help > Support and Updates > Find Answers and contact our Support Team. State the email address and the URL of the employee profile

4790

2 years ago

DorotaDetective

asked in Time Off & Attendance

Annual leave population

HelloIn the UK some companies provide certain holiday entitlement and reserve the right to take some of the days to cover Christmas closure. Is there a way to populate the days in bulk for all employees? so HR staff don’t have to manually one by one do it for each employee?thank you

1225

2 years ago

DorotaDetective

asked in Time Off & Attendance

Changing the absence type of an absence period

HelloIs it possible to change the type of the absence in the already approved / submitted request?for examplethe employee has requested for annual leave but it turned out that instead being on holidays the employee was ill - this means sick leave absence.Can HR (admin) update current request instead deleting and creating new one? Thank you

1851

2 years ago

ChantalFollower

asked in Integrations & Workflows

Onboarding Workflow - Email - Dynamic Field

Hi everyone, we included a custom field for our employees in an email which is sent out as part of the onboarding workflow. This custom field is “first working day” because the first working day for a new hire is not necessarily the first day of the employment contract (e.g. contract starts Oct, 1st, 2022, first working day is Oct, 4th, 2022 because of the weekend and holiday).Now we activated the onboarding flow, the email was sent to the new hire but the place holder in the email for “first day” is empty.What went wrong?Thanks for any ideas on how to solve this! 🙏🏽Cheers, Chantal

3106

2 years ago

MarcelMueGetting Started

asked in Employee Data & Documents

Repeat blocks of fields in employee data

I basically have a usecase where each employee can have multiple certifications which expire at different dates.How can this be represented in the employee data? Example of what I would want to do- Certification [Multi select] - Completed [Date] - Expires [Date]- Certification [Multi select] - Completed [Date] - Expires [Date]…The problem is, that each of these would all need to be different fields in the employee data. Statically repeating the block over and over in employee data is pretty messy and is confusing for employees.Is there a different feature I can use for this purpose? The biggest issue is, that I need to retrieve the data through the API.

353

2 years ago

LindaCommunicator

asked in Time Off & Attendance

Vacation policy changes

Hi thereI am testing the vacation policy change in Personio and have assigned myself a new policy at the start of the next entitlement period. This was a test but I cannot now remove the assigned policy. How can I do this?Also: Without having a retrospective change, if I want to active the carry over cut-off do I have to add new absence types (would be confusing) as I cannot add the cut-off date into the individual accrual policies (where I believe it would make more sense as we have one absence type (vacation) but different conditions across Croatia, Germany and the USA.Thanks for any support.Enjoy your day!Linda

981

2 years ago

ArtGetting Started

asked in Recruiting

Indeed promotion has connected Job Position to the wrong company

Hi everyone!A problem with Indeed promotion. I have promoted 2 job vacancies for our subcompany to Indeed in Personio. Subcompany is a part of main Parent company. Because Personio promote vacancies from Parent company name (not as “subcompany name GmbH” vacancies, but as “Parent name” company vacancies), these vacancies have appeared on Indeed with “Parent name” company name. Both vacancies have appeared on Indeed but Indeed has connected 2 Job Positions to the wrong company. This company has the same name as our parent company. Job vacancies have connected to their company, because they have a company page on Indeed and they have the same company name as we do. How is it possible to break this association of our job vacancies with another company and set the company name as “subcompany name GmbH” for these vacancies. So that people will see these vacancies as “subcompany name GmbH” vacancies? Thank you!

1062

2 years ago

StormTowerGetting Started

asked in Salary & Payroll

Salary - Currency and day rate

How do l change the currency symbol in the salary?How do l add “day rate” not monthly or hourly? Thanks

3093

2 years ago

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