Support Area

​​​​​​Hi, I have two questions regarding the Meta data i Personio, while setting up a new job position. We would like to add more information such as, salary and cost center, is this possible? If not possible - I saw that we can add at least the salary in a quite hidden tab, and its not seeable unless you click on this tab. So for other colleagues to see the salary for that position they need to manually open that salary tab?    Same goes for “Experience level” you choose it while setting up the job position but cant see it at a first glance at the job position overview. You have to edit the position to see that information. Can we make it visible? Thank you! Best,Linn

Hi, I was setting up the roles and access for the recruitment tool in Personio when I notice that if I choose “edit rights” that automatically means “viewing rights”.We however, have the case where the recruiter first do the interview and fill in the evaluation form. We do not want the next interview from the department to be influenced by the precious evaluation but we still want the interviewer to be able to fill in a evaluation from him/herself. How can we make this possible? Thank you!Linn 

Hey Personio Community, Wondering which software (with Personio integration) you have found the best for companies between 100-200 employees, in terms of:ticketing ie managing day-to-day HR requests from employees case management for more complex cases requiring cross-functional input and open-ended follow-upThank you,Julie

Is there a way to create new document category with lock function that only HR can see them? I can create new document categories, such as Maternity / Parental Leave and ID; WorkPermit, but the templates stored in those categories are visible to the whole organization. Can this get changed?   

Hi community!How can that list below (mentioned with red) edited?There’s some unnecessary options and some needed are missing, and can’t find any instructions for it.  Thanks for your help in advance! :)

When any of our collogues request absence, I get a notification and after approving it shows on their calendar but this time one of our collogues put an absence request on Personio, it got automatically got approved without any notification or approval request. How do we prevent this from happening.

Is it possible to only track overtime without tracking regular working hours. The idea is for an employee to submit only overtime hours in his Personio time tracking and the supervisor to approve this request. Tracking regular working hours through Personio is not necessary for us at this point.

Hello community, I couldn’t find anything on how to create a report that lists all employees who are currently on parental leave. Does someone know how to solve this? Thanks & bestJasmin

Hi!I was wondering if it’s possible to create different reminders for supervisors direct reports depending on the employment type. Right now, we remind our supervisors of their employees end date. For internal employees it needs to be 4 weeks before the contract ends, but for external consultants it only needs to be a week before. Is it possible to create these two different workflows?Best,Emma

Hi everyone,In our job postings we have the position title followed by (m/f/d).  This is fine for the job postings but when candidates accept the position and the employee profile is created the add-on (m/f/d) appears in the position title.  This is also the case when the position title is used in templates.This means I have to manually delete this for each new hire.  Hence my questions:Is there another way in Personio to show this in the job posting but not the position title? Does anyone have a more elegant solution so I can remove the (m/f/d) and maybe add a sentence at the bottom of the posting like:  “Cetitec is an equal oportunities employer ...”?I am open to suggestions and would like to use the next couple of weeks during which many folks are on vacation to clean this up in recruiting.Many thanks!Cheers,Linda

Hello dear Personio Community .. I would really appreciate your help, for using the Personio API with Power Automate.  The calls described below work fine with Postman, but somehow I am not managing through “a flow”:  How  Generate the Token (this works; but is not elegant) .. is working: and then JSON parsed and handed on to next request   but then .. how do I enter the One-Time Token in Power Automate? this is not working …    ..this is the successful call via Postman … and also successful via Personio’s page (developer.personio.de/reference/get_company-employees) .. 

An employee works 3 full days and 2 half days each week which is reflected in their assigned work schedule. When requesting annual leave, the system doesn’t seem to be picking up the work schedule. For example, if the employee requests a week of annual leave, the system takes 5 full days from their allowance instead of taking in to account two of the days are half days. Is there a way to resolve this without the employee having to make separate requests across the week?Thanks

Hi everyone, Does personio store audit logs or anything in this scenario? Scenario - I applied for sick leave of 3 days. The employer approves it. I received the confirmation email of approval. After this, the employer decides to delete the sick leaves on personio. I don’t see the approved leaves anymore in my personio calendar. Employer can then say that I did not notify them of any leaves and was off for 3 days. And then take some unfair actions again me. (They can also remove my access to emails so I don’t have any proofs in case of legal actions)I am really concerned if un-deletable logs are maintained on Personio for such scenarios. 

Hi, does anyone else get an error message when uploading certain documents? I have checked the documents several times and the fields are correct. I’ve tried re-formatting, changing font etc...I cannot figure it out….

Hi all I have added all the existing employees to the directory, but before inviting them to Personio, I need to make sure they complete some tasks, such as uploading profile picture Will it work if I create an onboarding template ad-hoc? Many thanks

Hi,I am wondering if there is a way to change the role of a recruiter from Non-managerial to managerial within an application after they have already been assigned to that application.

Hello,I try to retrieve all information for employees with using api but below endpoint does have all data that we have in the tool.Social security number Tax identification number type of health insurance and many others.Is there any endpoint that provides that level of data? if yes, Could you please share documentation of it?https://developer.personio.de/reference/get_company-employees Regards,Ozgur

Hello everyone,Stupid question, I have the same type of Personio profile as my colleague, but for some reason when I try to create a “Employ list” view with the same columns as she has, some filters are not available to me.For instance, I can add the columnof “starting date” or “hiring date” to my columns and someone with the same profile type as me can do it. What are we doing wrong?

Hi community!How can I change the weekly hours (Personal info > HR information > Weekly hours) maximum setup (marked with red in attached picture)? I’ve read everything regarding this subject and haven’t found a clear solution for this. Thanks for your help!BR,Hanna

I wish to multi generate document templates. For example if you have one letter which needs to be send to the whole company. Now you have to generate each document individually instead of the option to generate it all at once.

Hej Personio team,I'm a big fan of your product, it makes life of our People and IT teams so easy, especially because it allows us to connect the two main identity silos we have: HR and IT.This is why it's important that the sync from personio to okta works well.In a case we have now, a new employee who was created in okta through the personio integration didn't have his profile fields updated. Specifically the title field was not updated.According to the okta integration support article (https://support.personio.de/hc/en-us/articles/4408147766289-Okta) a task to update the user in Okta will be triggered once an attribute in personio was changed in the user profile.Our People team changed something in the user's profile, but an update job was not triggered.Would be great to have someone to debug this behaviour with be.I'd also like to know more about the specifics behind the sync process, for example when will the sync be executed? What's the normal time frame when we can expect the pr

Hi, My name is Laura and I am part of the People and Operations team at Orbem here in Munich, we use Personio and now we have one question regarding doctors appointments, I would like to get some help from you.Here is the question: How are all-day doctor's appointments legally regulated? Are they considered sick leaves or personal days? Thanks a lot :) 

Does anyone else have problems receiving notifications via email? We have had 2 new employees that we did not receive the reminder for their probation end? I’ve checked settings and it seems to be correct. Also, is there a way to set up a reminder from the performance cycle?

Hey, how can assign a candidate profile in the recruiting module to an existing employee profile?I.e. I dind't create the new employee profile in the "accepted" stage but through the normal flow. I now have to to assign the candidate profile from the recruiting module to the existing profile.  Thanks!

Hi all,Is it possible to still use the "automatic posting" when the XML interface is activated (Personio career page is deactivated)?Or is it necessary in that case to manually enter the link to the job description and the link to the application form in each individual job advertisement? Do any of you have the same challenges? Or a workaround for us? Grateful for any tips. 🙌