Support Area

Dear Personio team,Last week the Performance & Development section was launched. We now have two questions as we can't find the information anymore:Feedback from inactive usersWe cannot see the feedback for inactive users. Is this intentional? This would be necessary for us as we would like to have a look at their feedback from time to time, especially when it comes to rehiring people.Performance DocumentsIn the past, we always attached pdf documents to each feedback. This is no longer possible. If you look at the old feedbacks, these documents are no longer attached. Luckily they are still in the documents folder, but this is not ideal for us. What is the planned solution?I look forward to your response.Best regards,Nicole

Hi,Having some issues adding public holiday entitlements to part time employee’s leave balances. The absence type settings includes public holidays however these do not appear on the part time employee’s leave balance. Not exactly sure how to include the pro-rated public holiday hours. Could you please assist?Thanks for your help! 

Hi, We’re trying to get a better understanding of our offer acceptance/rejections and unfortunately in the csv export it doesn’t show “offer” as a final stage, only the last stage a candidate was in before making an offer. Is there anyway to get the data on candidates who have reached the offer stage in the process? Thanks!

Dear Community,can you please let me know where can I check the annual leave entitlement for a leaver? Once we terminate the employee in Personio, the system calculates the left number of holidays - where can I see this number in Personio? (I know, I can recalculate it, but would be nice to see it after terimation..) Thank you so much for answers!!!! Bests, Diana

In The Netherlands most job vacancies have a closing date. After this date you cannot apply anymore and the selection process will start. I can only choose to unpublish or archive. It would be nice to be able to add a closing date to (also visible for applicants) and be able to process this way in Personio.

Hi together, we are intending to pay Inflation Premium. I have imported the related payments as a one-time payment to the month of payment. Now, I would like to inform my employees about this and also include the amount which I have imported (amount varies from person to person).  Any ideas who to solve this best?

Hello,I’ve noticed that occasionally on LinkedIn it will say who the recruiter is for the role. Since we have LinkedIn already integrated into Personio (and the hiring team in Personio is already added), I am wondering how (assuming its possible) to have this information automatically be included in the LinkedIn posting. Any answers or help would be greatly appreciated :)  

Hi, is there a way to get a report or extract data on how many days a candidate has spent in each stage of the hiring process (not only the current one)? Thanks!

I would like to change the order, layout and size of the Tiles that are showing on Homepage.At the moment it is not in my preferred order or sizes.It’s a pain having to scroll up/down the page or add more clicks when a personalisable homepage would avoid this.

Hi there, we have an employee with a work schedule of 37 hours per week, but it is split into 4x8 hours and on Fridays he works only 5 hours. I have set the annual leave absence accrual policy to days, and set to proration. But the system does not seem to distinguish between the 8h days and the 5h days when annual leave is taken. I thought it would take a prorated, i.e. less than 1 day, for the 5h days, and 1 day for the 8h days. How can we solve this issue, as the employee, every time they take only Fridays off, get taken a whole day off. 

Hey I just wanted to ask if personio pre-screens and auto rejects the candidates, for instance our main criteria for one position is 5 years of experience so Personio can just pre screen and send rejection to candidates who don’t meet this experience criteria. Looking forward to hear!! 

Hello,I am a pretty new Personio user, so can not figure out how to change the Settings in the Recruiting Messages section.When a Message to the candidate is sent through Personio and the candidate replies, the reply does not appear under the candidates profile/application and it is not under Unassigned Messages. Only the recruiting team members who get emails sent to the “Custom email address” defined in Personio “Recruiting email settings” forwarded to their regular mailbox can see the candidate replies. Under the candidate’s profile in Personio, the conversation looks one sided.What setting need to be fixed, so that the whole conversation/messages would appear under each candidate’s profile in ”Messages” section?

I am reaching out to inquire about the functionality of our your system regarding interview forms setup for our hiring managers.As part of our hiring process, we conduct two interviews before making a hiring decision. To ensure consistency and objectivity in our assessments, I have created two distinct interview forms: one for the first interview and another for the second interview.My query pertains to the possibility of "presetting" these interview forms/questions within the system. By this, I mean establishing a predetermined “interview question-template” for each interview stage, which can be automatically dispatched to the respective hiring manager upon scheduling an interview. This would enable us to maintain a standardized and streamlined approach to our interviewing process.Could you please advise if such functionality exists within system? I am not referring to the “recruiting-evaluation forms’ that are filled to evaluate an interview.  Thank you for your assistance and guidan

Hello, I have tried to find a solution to the situiation when it has been agreed with the employee that the employment ends in the end of June but the oblication to work ends already in May. Can I then use termination day as 30.6. and last day at work 30.5. → then they stay in payroll until June but could be inactive in Personio already on 30.5. (no oblication to work, no need to get in). I’ve learned last day of work only is applicable when the contract is fixed term, is that so? Best, Terhi 

We have a new users whose account is not syncing to Entra.This user was part of a group of new hires and those accounts have synced.There’s no log entry.Kindly help

Hey people, I noticed today I somehow have some employees with negative vacation days, I think something went wrong with a setting I changed. Did anyone else experience this isuse? I just made a request in support to try to solve it since people are trying to book their final year-end vacations. But let me know in case you know an easy fix (I know that these employees should not have a negative vacation balance).Best regards,🙏

Hi everyone!I’m fairly new to the world of HR, and just finished implementing Personio! Was wondering if anyone had any tips to share with me regarding introducing Personio to their fellow employees? I have all the resources from Personio, such as this article: https://support.personio.de/hc/en-us/articles/209984985 but I’m more wondering about what people have done (the messaging or announcements) to get everyone behind adopting a new system.In my past experience, people are quite resistant to change, unless you can package it in a way that they feel like it will benefit them, so I’m curious to how everyone else has done it. I only get one chance to introduce this system / get everyone on board, and I’d like for the transition to go smoothly!Any tips are welcome! Thanks!Chantal  

Hi everyone! How can I edit the calendar invite that interviewers receive? I’ve only seen how to configure if interviewers should receive a calendar invite via email, but not configure the email that they receive.

Hello there, I am a cloud cybersecurity engineer working at a company that is currently a Personio customer. Our security team is interested in monitoring security aspect of Personio if possible.We were wondering if it is possible to forward any kind of logs from personio to third-party tools like Datadog or Splunk for security analysis and alerting. Best regards,

Dear all,whenever we have employees with half days off, e.g. working 70% or 90%, the vacation days are not calculated properly. If the employee enters a half vacation day, the system still deducts a quarter day in the attendance.

hI HOW can i retrieve reports for NUMBER of freelancers in year 2022? and the number of hours they work

Hi,I just noticed that Personio counts public holidays as ordinary workdays during paid leave.For example, a colleague is on vacation from August 12 to 16. August 15 is a public holiday in Austria. Technically, only 4 vacation days should be deducted for that period. However, Personio deducts 5.Please help. In the working time models, there isn't an option for "including/excluding public holidays." I don't know how to modify the existing ones.Many thanks! 🥹Best regards from Vienna,Marlene

Hi Personio,I sencierly love your UI! My personal UX as employee is amazingly easy.I wish there would be an API for myself. It would save me 1 min per day. It took me 1h to fill 40 workdays attendance. The single source of truth was a smart plug (attached to home assistant). Quick googling, and I found an integration which would save me the 1 min per day. Sadly, the Integration needs a company API client ID & secret. I don’t need to access anything outside myself. Therefore, a private API key would be awesome. The change would have the following positive impact on my work-life:create a personal API key / webhook integrate this in a home assistant automation never do manual attendance again   profit (= more time to do work) Thanks for your feedback and if there is already a solution, please let me know. Best Regards,oni PS: Home Assistant Integration “Personio integration by @Sese-Schneider” https://github.com/Sese-Schneider/ha-personio 

Dear allWe have currently the issues, that new joiners do not see the onboarding tasks and they go in their profile and fill it in.How do you experience that?It would be at least helpful if the onboarding task would be open, as it is not really visible, that they need to click on the onboarding that the tasks appears.Looking forward to get your ideas and feedbacks.Best regardsEster 

Hello,When implementing an onboarding process for a new employee, is it possible to assign the new employee's access level to different IT systems based on their role, or specify that this employee should have the same access as an existing user? This information will be sent to the IT manager to set up the appropriate access level. Currently we have to email to IT manually with the access details.KaseyHR