Support Area

Extend the number of employees for the Company

Dear Personio Support Team,I’m hereby contacting you to confirm what it is the current maximum of employees in Personio and how much does it cost to extend to more 100 employees.Many thanks in advance

311

2 years ago

AndreaFormer Community Admin

asked in Other Topics

🤓 FAQ: Why can't a department or team be deleted?

Dear Community,I welcome you to this week’s FAQ!Users often encounter the situation in which they would like to erase a department or team, but they are not able to do so. This happens, even though the system states that no employees are assigned to the department/team:Settings > Company > DepartmentsDo you have any hint or do you know the answer to this question?❓ Why can't a department or team be deleted?We would love to hear from you!P.S. This post is related to our FAQ Community Quiz. You can find more details about it here:

1032

2 years ago

NadezhdaFollower

asked in Time Off & Attendance

My employee can't book a vacation

Hey there Personio community, I created a new payroll with accrual policy and assigned it to my employees. Although I as admin can see it, they don't (I've assigned it). If I try to book absence for them, it doesn't show as planned vacation and doesn't take days from the entitlement. I am uploading some files for overview - 1 & 2 are employee's perspective, 3 & 4 are what I see. How can i fix this?Thanks in advance, Nadja

1314

2 years ago

VidaCommunicator

asked in Time Off & Attendance

List of missing absence certificates?

Hello everyone,Is there a way to get a list of missing absence certificates?Let's say that HR department needs a monthly report on outstanding absences (i.e. missing absence certificates) and they'd like to see the list of people with some basic details (name of the team/department, absence start and end date) so they can get in touch with them and sort things out.Best,Vida

814

2 years ago

JHBEMCommunicator

posted in Recruiting

Having trouble re-ordering the Phases in the Recruitment setting

Hi Community,I’ve been adding some new Phases to our Recruitment settings in Personio.Since I’ve done so, however, I can’t appear to drag and drop them into my desired order.The mouse icon does change to✋🏼(hand) icon for me to grab when I hover over the six dots but I can’t move it - I can’t move any of them.

8511

2 years ago

Kasey ShenExplorer

asked in Employee Data & Documents

The max times for using e signature request.

Hi, one of our mangers got the below notification when he wanted to use the signature request. can you please advise if there is a limitation that we can use for this function?Best regards,Kasey

744

2 years ago

AlessaGetting Started

asked in Salary & Payroll

Bug, I can`t export an updated payroll excel file of Dec 2022

I want to export an updated excel file of our December Payroll. Unfortunately, it always shows me the previous version I created in December, but doesn`t create a new one with the date of today. @Personio Admin I might need someone from your support to take a look at it. Thank you!

441

2 years ago

LaraCoGetting Started

asked in Employee Data & Documents

Workflow for Work Safety Declaration Form

We are looking for a somewhat automated process to track who has already uploaded their work safety declaration form in Personio. Since documents that have been uploaded cannot be tracked over a reporting (pls correct if wrong). We are thinking to add an attribute, that employees need to tick when they're uploaded the signed form. Does anyone have other best practices for such cases? Thank you!

632

2 years ago

Boris ITGGetting Started

posted in Salary & Payroll

Disjoin view of Bonus vs Fixed Salary

I would like to know if there is a best practice for the following: 1) Reports: when we create a report with salary concepts, we cannot disjoin salary vs bonus and 2) Role permissions: separate salary from bonus.What I mean, is that bonus is some kind of information of highest confidenciality level. For instance, the Administration staff can access fixed salary concepts, but not to individual bonus

694

2 years ago

AleWeLearnGetting Started

asked in Other Topics

Subcompany visibility

Hi Personio Community! I need your support😉. We have activated a subsidiary and would like to manage a reduced visibility of the employees entered (ex: not see main company’s employees).I tried following the help centre info but can't set it up. Can anyone help us?A.

1532

2 years ago

Eunjin ChoiGetting Started

asked in Time Off & Attendance

Vacation policy

Hi, I took all the employees out of the specific vacation type for ‘part-time’. I wanted to delete the policy in the setting afterwards. It seems but still one employee is active for the vacation type. I cannot find anyone in active, inactive employeelist. The filter doesn’t give an option to choose the ‘part-time’ vacation policy either. Is it glitch or am I missing something?

541

2 years ago

AmalGetting Started

asked in Other Topics

Language change to english not possible

We are about to implement Personio and received the our personio account in german and after changing the language in the settings, we still have many attributes in german. Some things can't even be changed like nationality. Would it be possible to just reset everything and send me the English version of Personio? It is very frustration.

1553

2 years ago

PaulaASGetting Started

asked in Integrations & Workflows

Assigning Onboarding Workflow

Hi,I have been trying to assign an onboarding workflow to a new employee in onboarding phase but there seems to be a bug where the tab doesn’t open and kicks me out to their Personal Information tab.In the Personio Status website it says there All systems are operational but it doesn’t look like so. Could someone please confirm if this will be fixed ASAP? TIA!Best,Paula

442

2 years ago

Rukmani MahapatraGetting Started

asked in Reports

Report for Break hours by employee per month

Hi all, I am trying to extract a report from Personio to illustrate all break hours taken by per employee per month. Is this possible ? Could some one help please ?

732

2 years ago

AliceMBusy Bee

asked in Performance & Development

Turning off Goals, Training and Feedback in the new Performance & Development package

Hi there. We are rolling out a performance cycle this month but I would like to deactivate (or at least remove access) to the other performance options (goals, training and feedback) until later this year to avoid confusion. How do I do this?

654

2 years ago

Sandra HessGetting Started

asked in Recruiting

Recruiting position tab - back to previous structured view

Dear CommunityIs there any possibility to return to the previous category view of the open positions? It was so convenient to see the clustered filters of the position type instead of seeing all open positions in alphabetical order and only being able to filter by category, which also appear in alphabetical order.

401

2 years ago

YvetteGetting Started

posted in Performance & Development

Registrate external training

Hi! How do you registrate an external training which is not organized by yourself/company?

964

2 years ago

marielle.van.wieringenCommunicator

posted in Performance & Development

Manage the discontinuation of the Performance tab

Hi all, Unfortunately Personio will discontinue with the Performance tab. This is quite a loss for the companies who used this (free) tab with features. Personio just says: we quit and you should fix the data yourself and if you want to make use of Performance features you need to pay for it. Personio provides information about a data export to save the data from the Performance tab but with this export you get a million of documents and they are all .csv document with a lot of computer language. And there is no manual on how to sort this.[This screenshot was removed, because it contained private data] So this means it’s quite difficult to save the company data from the Performance tab. It feels like Personio leaves us hanging and don’t provide a proper solution. I more and more get the feeling the basic product will be more and more basic and you need to pay for all the ‘extra’ features (which should be standard in my opinion). Any suggestions on how to manage this?

21715

2 years ago

MondayGetting Started

asked in Performance & Development

Performance documents

Will the feedback-documents stay in the performance-tab and not be moved into the new module?

2041

2 years ago

JHBEMCommunicator

asked in Recruiting

Help me please - I can't 'Create Application' in Bulk - can someone tell me how?

As a Personio user reviewing ‘unassigned messages’ I would like to ‘create application’ in bulk. When a new job advert is posted on various platforms we receive 100s of ‘unassigned messages’ which are applications. I am not aware of any way we can mass create applications from this mass of ‘unassigned messages’. So far I can only see the ability to assign to or create an application on an individual ‘unassigned message’ basis. This is adding significant time-effort when there are 100-200 ‘unassigned messages’ that each need to have a ‘create application’ step completed one-by-one.

445

2 years ago

lisaamorosoCommunicator

asked in Performance & Development

access peer reviews for indirect reports

Does a Manager have the ability to access peer reviews for indirect reports?

646

2 years ago

Ragid MartisFollower

asked in Employee Data & Documents

Personal Info tab - Hidden section

Dear Personio Community,I am contacting you to request information regarding the following. We have updated our Employee Information (attributes and sections) but have encountered a complication. In the ‘Hidden’ section, we have used the preset ‘length of probation’ for a long time. Now that we are updating it, we were wondering what will happen with the history of the attribute. Is there a way to back up the employee data before removing it?Specifically, we would like to know how to remove this preset the right way. How should go about removing this attribute?I hope to have informed you sufficiently and I am looking forward to your reply.Kind regards, Ragid MartisHR Support

731

2 years ago

PaulaculGetting Started

asked in Time Off & Attendance

Employee Paid Holidays & Carry Over Query

Hi,I need help with setting up an employee who is entitled to 25 days paid holidays per year with 5 days carry over from previous year. What would this look like when setting up please ?

885

2 years ago

DanGetting Started

asked in Other Topics

Remote work for Personio

Dear community I would like to know if personio is also hiring in south africa as the company says remote work and was wondering does it include specific regions or just where the company is based and its branchesThank you

1581

2 years ago

LaureRoelandGetting Started

asked in Time Off & Attendance

sick days absence type

Hello, we have an absence type ‘sick days’ and I indicated no carryover for this type. As we don’t have a fixed amount of sick days in Belgium, it’s unlimited, people always go in negative on this counter. This is not a problem to me, however I don’t want this to be visible from last year. How can we put all balances on 0 without having to do this manually per person? Thanks!

481

2 years ago

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