Support Area

Dear all, it seems that when logging onto the account we get straight to the personal page and not the starting page. Is there some setting to get to the starting page instead?Would make more sense I guess as this is where my tasks are and after all it is called “starting page”ThanksMarc

Hello!For the first time I am uploading a general increase to salaries. I would like to confirm how to make sure that historical salary data is not disappering when uploading the new salaries. Can you please advise what should be taken into consideration in the import phase. I do not need to issue any letters or documents to employees, just to upload the new salaries. Thank you! BR Titta

Do you advise to invite Employees on their personal email address for their login?-> Is it possible to only have the personal email address as Login and to have a Work email to receive tasks / Performance or anything else happening in Personio?Thanks in advance!!!

Talking about this community, where can I find my previous topics?When I hit my profile it shows 9 topics, when I go to the page it’s empty 

Hi I am an HR Director that has recently joined my company. I am looking for a thorough demo of personio so that I can understand all capabilities thorough - I am currently not getting the answers that I need from the posts. Can anyone help? Thanks 

Dear all, In Germany the sick notes are not handed to the patient since 01.01.23 anymore (if you are under a Statutory or public health insurance)But for privately insured people the certificates are still handed to the patient.Can I discriminate between public and prtivately insured employees in Personio and make it mandatory for the privately insured people to upload a docotrs certificate after the 3rd day of sickness but for public insured employees it will not be mandatory.Any idea how this can be addressed? This will be a problem I am sure for all employers.

Hi Community, is it possible to add an email contact not associated with an individual employee to a group as part of offboarding? For example, we have a team with a shared inbox, rather than have an offboarding step (email notification) go to a group of individual employees, it would be more suitable if the offboarding step (email notification) went to a shared inbox to track for ticketing purposes of that dept.

Hello,are assessments still visible, once cycles are closed and in the next year, even when they have not been exported to the employee’s documents section?Thanks for your feedback in advance!Alexandra

I would like to make a custom report for the upcoming days of probation end, but the old probation period end dates showes also up. Is there a way that only the future ends of the probation periods show up?

Hi,We have a situation that we transferred one employee from one office to another. Our offices are in different countries and each of them have different currency settings in Personio.We didn’t changed the hire date since there is no employment break and we want to have the correct work tenure for each employee. This made some problem in the salary tab, i.e. previous currency was MKD and now is EUR, so the system changed the salary to be in EUR since the beginning of employment. This is causing report issues.How can we handle this kind of changes properly. To make transfers of employees between offices and to have clear history and reports?Thank you.Bojana

We are having issues with the data in reports. The data shown is incorrect, although we didn’t make any changes.The moderator translated the post. See original message below:Constantemente dan errores los datos de los informes cuando actualizas, sin haber introducido cambios.  

There are times when employees require two supervisors, one for discipline and one for project, is this possible? [Translated from Spanish by the Moderator. Original Spanish Below:]¿Es posible tener dos supervisores para un mismo empleado?Hay veces que los empleados requieren tener dos supervisores, uno por disciplina y otro por proyecto, ¿Es esto posible?  

Hi to all and I hope everything is well.  I am messaging because I was unable to find in the Find Answer, Help Center, or Community, How to stop emails going to those NOT part of recruiting. My CEO receives emails about candidates, but he is not in any of the recruiting groups. I even tried to see if there was a way to set up the profile to not receive messages, but unable to find a feature to fit. May I get help with this matter? Is there a way to make specific options of who receives emails or not through Personio? Best,Raphael

I have an employee who only works on a Saturday and Sunday and who’s holidays are awarded in hours rather than days, however I can’t set a Validity of the weekend only on the absence type catergory, does anybody know how I can do this.

We create absences via API and expect certain Absence Types to overlap.To avoid the approval workflows we set the “skip_approval=true” flag when inserting a TimeOffPeriod.However, we still receive lots of “Overlapping Absence” notifications.How to disable the “Overlapping Absence” notifications globally?

Hello all,We would like to revise the way employees paid by the hour, such as student workers, build up vacation entitlement and make it as fair as possible. I read this article about it: https://support.personio.de/hc/de/articles/360000416285-Best-Practice-Teilzeitmitarbeiter-und-WerkstudentenCurrently, we have the maximum possible 20 hours per week for working students divided into 5 days per week (4 hours each), even if some only work 2-4 days. The total number of vacation days per year is the same as for regular full-time employees.One difficulty is that employees often only request vacation for these 2-4 days instead of for the whole week, so they do not get paid more over the year, but they can take more weeks of vacation. The regulation is also not very intuitive and difficult to explain.On the other hand, this regulation is not entirely fair, since employees who do not normally get close to 20 hours, e.g. only work 10 hours a week, can still apply

A number of colleagues work 28 hours (including myself) and do it 3 to 4. So one week 3 days and the week after 4 days.How do I set up a template work schedule for 2 weeks, I can only choose 1 week schedules.

Can I create department specific attributes for the career page? For example if one department has certain requirements that another department does not have, is it possible to set it so that applications for one department would show different mandatory attributes to be filled out by applicants? Thanks in advance!

Hi,We have been asked by our IT department on so many occasions now to look into our onboarding and offboarding steps as they don't receive the notifications or it has been very hit and miss.am i right thinking managers must tick their system task before IT receives the next notification. Has anyone had any similar issues and what is that we are missing- it has been very challenging for the past 9 months as they keep saying they don't receive it.ThanksFatemeh  

Hi, I wonder if anyone has come across this issue: when we have a newhire, for the pre-onboarding purposes we create an account in Personio with their private email address and assign onboarding flow. Once the employment date comes, we change the email from private to work one and the onboarding flow stops working: we get error messages once trying to send emails and documents to newhire etc.  Has anyone come across such situation and what could be the issue/solution to this? 

Hello,I would like to give a feedback to my line manager but I receive the following error message: Please fill out all the fields to give feedback. I have filled our all the fields so I´m not sure what is the issue. Can you please advise?

I’m having issues uploading files against staff, keep getting the message that says we don’t accept files of this type, but its just a basic word file.  Can anybody advise please. 

Hi, my settings page is not displaying, just a blank screen, can anybody advise.  I need to go in and make changes to employee data that is captured and on boarding tasks. 

As an Administrator I can see pending signature on the workflow hub. Is there a way to allow certain manager to also be able to access this so they can see who has a pending signature?

Currently, templates used for document creation in Documents tab are not editable. Once created document and then in case of any need to update the document, it must be deleted and re-done once again and saved. In the Recruitment field we can always modify the offer and re-send it to the candidate, is it possible to transfer this feature also to Documents?