Support Area

Can I create department specific attributes for the career page? For example if one department has certain requirements that another department does not have, is it possible to set it so that applications for one department would show different mandatory attributes to be filled out by applicants? Thanks in advance!

Hi,We have been asked by our IT department on so many occasions now to look into our onboarding and offboarding steps as they don't receive the notifications or it has been very hit and miss.am i right thinking managers must tick their system task before IT receives the next notification. Has anyone had any similar issues and what is that we are missing- it has been very challenging for the past 9 months as they keep saying they don't receive it.ThanksFatemeh  

Hi, I wonder if anyone has come across this issue: when we have a newhire, for the pre-onboarding purposes we create an account in Personio with their private email address and assign onboarding flow. Once the employment date comes, we change the email from private to work one and the onboarding flow stops working: we get error messages once trying to send emails and documents to newhire etc.  Has anyone come across such situation and what could be the issue/solution to this? 

Hello,I would like to give a feedback to my line manager but I receive the following error message: Please fill out all the fields to give feedback. I have filled our all the fields so I´m not sure what is the issue. Can you please advise?

I’m having issues uploading files against staff, keep getting the message that says we don’t accept files of this type, but its just a basic word file.  Can anybody advise please. 

Hi, my settings page is not displaying, just a blank screen, can anybody advise.  I need to go in and make changes to employee data that is captured and on boarding tasks. 

As an Administrator I can see pending signature on the workflow hub. Is there a way to allow certain manager to also be able to access this so they can see who has a pending signature?

Currently, templates used for document creation in Documents tab are not editable. Once created document and then in case of any need to update the document, it must be deleted and re-done once again and saved. In the Recruitment field we can always modify the offer and re-send it to the candidate, is it possible to transfer this feature also to Documents?  

Buenas tardes a toda la comunidad. Necesito sacar métricas del pipeline del candidato, es decir, poder saber de cada proceso, cuántas personas han pasado por cada una de las fases. ¿Alguien ha conseguido hacerlo de alguna manera? ¡Muchas gracias!

Dear Personio Team,Employees can approve a 'Paid Vacation' absence by themselves when It should be approved only by their Supervisor.Everything is setup correctly on Personio (Employee Roles + Approvals). However, still employees can approve their own requests.@Personio Admin  could you please have a look at it?Thank you!Kasia

Dear all, wwe have a German site with a DATEV Integration and two non german locations without Datev integration.When it comes to the 10th we are getting reminders to check the salaries and sign them off.For the non German locations in the Salary section I get the “error” message that I need to check my Mandanten and Beraternummer for the DATEV integration.Can this be swirtched off somehow? ThanksMarc

Hi there, We recently rolled out Personio in our HQ and are looking at options to use it in our country offices - 3500 staff across around 15 countries. Can anyone share their set-up or tips for managing across multiple locations?  Areas I’m particularly interested in are:Do you have all countries managed in one Personio account or are they decentralised?If you manage through one, do the local HR teams modify the settings etc or is that all managed at your HQ?Have you managed to restrict access for your local HR users so they can’t accidentally modify the settings for everyone?! I’d really welcome advice here as I’m trying to visualise how it would all work. Would we be creating a monster if we had everyone in the one instance?! 

Can I set an expity date on documents in the document folder?ie. an ISO document that needs to be renewed every 12 months is set to expire on a certain date and triggers a workflow there after (ie. a new signature request) or at least a notification.thanksMarc

Is it possible to request e-signatures from multiple parties without using a template but just by uploading the pdf into the employees profile? Thanks!

Dear all,can you help me to reactivate an old employee? or should we get a new profil after a long break(more than 1 year)?Thank youBestAurora 

How do I access Personio Conversations?

Hello,I’m looking for a report that mamangers can run about planned absences with dates. I found how to run report about number of days but not with dates.For example: bigining of March, they want to run a report about planned leave for their team for the whole month with dates for each team members.Do you know how to do it?Many thanks in advance for your help.

Hi everyone,I would like to know how others are setting the termination of employees in Personio, as I am new to this HRIS!Once you have set someone on "termination of employment", do you also change the "contract end date" on the employee profile>>HR information for those employees on a permanent contract?I have realized that, if we don't do this, the exit date won't be reflected in other reports or the offboarding workflow. And it would be pretty interesting to know how many employees we have in offboarding but also when exactly they are leaving. Appreciate your support 🙏🏽

Can an Employee in the system report to 2 managers?

HelloIs there a way to be able to edit offer letter sent to the candidate when the candidate bounce back it (negotiations)?Instead deleting and creating new letter (or employment contract) is it possible to re-open already created one and just edit and send it again to the candidate with updated details?Also is there a way to remind candidate (or employee) to sign documents that have been sent to them? Unfortunately there is no “remind” button for now, unless the system send reminders by default? 

Hi! I’m Rachel, Head of People at Wonderbly. We recently implemented Personio and I’m excited to have a HRIS where we can store all our performance goals - we’ve been relying on Google Suite for way too long! My question is: how do we create Team Goals and Company Goals? I see that it’s possible to link a new Key Result within a goal to a Team Goal or a Company Goal, so I know it must be possible; I just can’t for the life of me work out how. I know how to configure individual goals through the Performance tab of each individual’s profile. It’s the overarching organisational goals that have me scratching my head. Any help gratefully appreciated! 

Dear all, I have an issue since today. When I am scheduling an interview , there has been no invite sent to myself of the person who will do the interview, only a link. This is only since today, is this changed? Before I got an invite, the same if I am cancelling an interviewHas anyone the same issue?

We have an issue with the Export function in Personio Recruiting.We used the Personio Application Export csv. for all applications for example between January 26th - February 9th.One candidate’s name and info (stages, disqualification reason, etc.) was completely missing, and after checking they definitely appear in our rejected funnel in the Recruiting platform. This makes any reports we try to make with the data from this csv. innacurate.We would like to understand the reason for this, how it can be fixed and if there is anything to do from our side?

We would like to run a monthly report that tells us the number of interviews carried out, with the possibility of filtering by person, by department, by position or categoryHas anyone done it yet?A.

Hi all,we have a role that is still active (we are in the recruitment phase), however I don’t want the job post to appear anymore, since we had a deadline for applications. I’ve tried to unpublish it but it makes it a draft again. If I move if to archive, I am not sure the platform will still see it as an “active” job. Any help? Thanks