Support Area

SelmaGetting Started

Multiple email recipients in Onboarding emails

Hi, I would like to add more than one recipient to the automated emails of our onboarding template (e.g. email goes to new employee and their supervisor). How can I set that up?

2135

2 years ago

ChrysiGetting Started

asked in Employee Data & Documents

Mails in English

hi together :)The invitation mail is in German I have English speaking employees how can I change it? I have already changed the company language to English, but the invitation mail is in German, please help me :)

511

2 years ago

baranozkanGetting Started

asked in Other Topics

How do I remove a subscription?

I want to remove some products from my subscription. How do I do it?

811

2 years ago

aaryaGetting Started

asked in Employee Roles & Approvals

Admin Access not linked to an employee

Hello, I hope this is the right place to reach out to. I am looking to revise our current admin and employee roles and have restricted, team-wise access for people within the HR and Finance Department. Is this possible?

391

2 years ago

CSJC1Getting Started

asked in Time Off & Attendance

How can I prevent employees requesting leave when their entitlement is fully utilised?

Hi, can anyone tell me how we can configure the system so that if an employee’s annual leave allowance is fully utilised, that they cannot submit requests for further annual leave in current year? (Currently, a number of our employees have requested more leave than their entitlement, and we are having to manually go through them one by one and check days/entitlements…

401

2 years ago

DulcieGetting Started

asked in Recruiting

Making information on a candidate profile private

Hi everyone,Do we know how to make certain information about a candidate private in a way that only the hiring manager and recruiting team can see it? We have been putting for example salary expectations in our evaluation notes but it’s not ideal because all interviewers can access such sensitive information.Thank you! :)

391

2 years ago

CarinaFollower

asked in Reports

Leaver Report - how to add type of termination to it?

Hi, Is there a way to add the attribute “Termination type” to a report? I would need to distribute this in a leaver report I need to create. Until now I have not been able to find a way to include that. Thank you for sharing best practice for this matter. RegardsCarina

1171

2 years ago

JHBEMCommunicator

posted in Other Topics

UK dedicated community Group

This is a ‘call out’ to others based in the various UK nations and across Ireland.Having had a really constructive conversation with Personio I am keen to establish an active group of community members with a focus on UK+IE.The topics are intended to cover all aspects of HR/People - but with a narrower scope.Anyone is welcome to join and look forward to meeting/engaging with you.

8110

2 years ago

JHBEMCommunicator

asked in Time Off & Attendance

Bug/Error with Absence Calculation

I have spotted an issue.Our employees absence calculation is not working.The days left should be 22 not 9.It seems to not be taking account of the carryover?This is impacting all employees.

928

2 years ago

CarinaFollower

asked in Time Off & Attendance

Convert Overtime to Compensatory options

Hi, is there an option to transform overtime not only into paid leave, but also to compensation days?

2181

2 years ago

JHBEMCommunicator

asked in Time Off & Attendance

Remove 'Time Tracking'

I was on one of the Webinars Was told that we can remove the ‘Time Tracking’ tile from the dashboard as we don’t use it.I forgot what steps I needed to take.

3022

2 years ago

nunomeirelesGetting Started

asked in Recruiting

How to close "openings" in a role when a candidate accepts an offer

Hey there!I’m wondering if there is a way to close the openings (see image attached) when a candidate accepts an offer (and it’s on accepted stage)? I know that if I archive the position, it closes the opening, but when we have multiple openings on the same position I would like to have the visibility of having the opening filled and the date. Thank you!

941

2 years ago

PseudoMusicGetting Started

asked in Employee Data & Documents

Generating documents for multiple employees at the same time

Hello, I would like to generate a document for multiple employees on Personio. Is this possible? Thank you,Alexandre Lever

1213

2 years ago

AndreaFormer Community Admin

asked in Time Off & Attendance

🤓 FAQ: Why can't my employee see a certain absence type in their profile?

Dear community,Have you ever been contacted by an employee because they are not able to see a certain absence type in the absence tab within their profile?Users often ask us this question, and we would like you to help us out to solve it! Do you have any hints or maybe know the answer to it?❓ Why can't my employee see a certain absence type in their profile?Looking forward to receiving your input!

3411

2 years ago

ZaubermausGetting Started

asked in Time Off & Attendance

Declined work hours in attendances

Declined tracked hours appear in the total worked time. I find it inconvenient to manually correct the times in a (signed) document. Can this be changed? The moderator translated this post. See the original post here:Auch abgelehnte Stunden erscheinen in der gesamten Arbeitszeit. Ich finde es ungünstig, auf einem (unterschriebenen) Dokument händisch die Zeiten zu korrigieren. Kann das geändert werden?

394

2 years ago

Emma Tcheng

asked in Employee Roles & Approvals

Birthday reminders - best practices

Hi,Currently, we have birthday reminders for all employees but as we have grown quite quickly within the past year our employees have asked whether or not we could filter the reminders e.g. according to team, department etc.However, some department are bigger than others and therefore it would make sense to filter the reminders further (e.g. according to teams). On the other hand, in the small departments it would make sense to have reminders for the whole department.For example, there are 7 employees in Finance so here it would be great to remind everyone of the whole departments birthdays because they are a tight knit team. But in Technology there are 44 employees, so here the birthday reminders would make sense to filter according to team.Is there anyway to customise it accordingly? I know there is the “My Reports” and “My Direct Reports” but do those work for employees who are not supervisors?Looking forward to your answer!//Emma

2914

2 years ago

krabeczekGetting Started

asked in Recruiting

Messages from candidates do not appear in Personio

Hi all, I recently noticed that when I have a conversation with new candidates, then I do not see their messages within Personio. I see them in my mailbox though. I followed this instruction - Step 2: Set Up Candidate Communication Via Email – Personio and I set the option to forward the emails to the Personio account, but it still does not work. Any idea how to possibly fix it?

621

2 years ago

CarinaFollower

asked in Reports

FTE Report - employee not reflected after coming back from parental leave

Hi, An employee is currently on parental leave and not reflected in the FTE report, that´s fine. He is coming back in two month and his profile is already updated (status “active” & date), but he is not reflected in the FTE report for the respective month is an active employee and should count again as 1 FTE. Did someone of you were facing the same issue already? Thank you for any supportCarina

974

2 years ago

Kasey ShenExplorer

asked in Performance & Development

Enabling performance and development cycles for managers

Hi,I want to use Personio to conduct a manager and self review for different employees in different teams. and came up with the below problems:when I try to use performance cycles with attached review forms:How can a manager create a performance cycle for his team members, at the same time ONLY seeing his team members’ review results on the cycle page? I have to let the manager role get edit access in the performance and development tab so that managers can create the performance cycles themselves but, in the meantime, it means managers can also see the review results across teams, which we don’t want to. How can I fix that? so I am thinking maybe it will work this way: the manager creates a new performance meeting and attaches a review form that is created in personio, and in the meeting, the manager can fill the form with the employee and save it somewhere (which I am not sure if this can work). but then I can’t attach the form and I don’t know how to publish a form. can you please a

10410

2 years ago

BrianGetting Started

asked in Salary & Payroll

Adding salary slip to profiles

Hi,We want to add the monthly salary slip to the profiles of our employees and automatically send them a notification when done. Is this possible with the Personio app? If yes, how to do it?Thanks in advance.Regards,Brian

3561

2 years ago

lsmithBusy Bee

asked in Time Off & Attendance

How to get sickness counted as time-tracked?

Why is it saying “no time tracked” if the person was sick during the day?

778

2 years ago

JonFollower

asked in Integrations & Workflows

Is there a way to know when a new employee is created to launch an api process? (integration with JIRA)

I want to create a ticket in jira once an employee has been created in Personio.Is it possible to do this?

2251

2 years ago

VidaCommunicator

posted in Employee Data & Documents

"1899-12-30" showing up instead of null for a number (not date) type of field when fetched via API?

Hi, I was wondering if someone has run into a scenario where for a field (type: number, 2 decimals) that are empty (null) you get "1899-12-30" instead of empty field over API?

302

2 years ago

Evelina SvaikauskaiteGetting Started

asked in Employee Data & Documents

Hire date change: where exactly it should be done?

Hi everyone,I’m looking for some advice how to change the hire date. When we uploaded employee's data from old HR system to the Personio, some hire dates were mixed up. Now we have to update some info. Is it correct way to do the hire date change?1. Go to employees profile2. Go to HR information field in employee's profile3. Click “edit” and change hire date4. Save the changesI want to be sure that it is the correct way and that it is not going to affect any other data somehow or I want to avoid that it will be reflected incorrectly in some reports etc.Thanks a lot :)

1742

2 years ago

hmustonenGetting Started

asked in Other Topics

Terminate the subscription

Where can I find instructions how to terminate the subscription?

3602

2 years ago

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