Recruiting

Hello community!I’m reaching out to ask about your experience with applications from your recruitment partners via Personio.Our agencies are using tracking links to submit their candidates and we agreed they would use their own emails to receive application updates and to email them from Personio.We had a case when our recruiter used her same email for 2 applications, so the system made them linked and automatically duplicated name for the other candidates, though these were completely different profiles and different tracking links.I wonder if there’s any chance for agencies to use one email for their applications and avoid duplication or does it have to be a new email for each candidate?

Since last week we are unable to schedule interviews using video conferencing. We set up the integration with Microsoft Teams literally 4 weeks ago, and things have been working fine since then, but now suddenly we cannot schedule any video calls with Personio. I have followed the help articles and:(i) Connected Cronofy(ii) Made sure to ask my IT Director to set up MS Teams as described in the Personio help articles(iii) Made sure that I had full admin privileges on Personio(iv) Made sure that Microsoft Teams is connected, and that all employees calendars are synced I really hope someone is able to help out soon, as we are at a standstill with interviews. Best regards,Reza

Hi, In our application form we've added the question ‘how did you find us’ as an attribute. Is it possible to add an open text or comment to the multiple choice answer options? Like ‘other: ...’? And how can I change the order of the multiple choice answers without deleting them and creating new answers (which will mess with the data collection)?Thank you! 

Hi, I’m experiencing a problem with the applications tab. When I go to Job → Applications it shows me the normal pipeline view: As soon as I click on a candidate to review their profile, the view changes to all applications (rejected and active) for all jobs:I then have to filter the job and go to the right stage to review another candidate. I now have to do this for each application.  Is this a product update or a system bug and is there a workaround or way to fix this? Thanks!

Hi, Is anyone able to help with the below? I’ve managed to add out contract as a template but I’m encoutering an issue when it comes it to the date placeholder for signature. When sending it out a contract we send it to the manager to sign before sending it to candidate to sign. the issue is when a manager signs and dates it (let’s say they date is 03/12/2024) and then the candidate signs, it still shows the original date that the manager signed it instead of updating it for whatever date the candidate signed it even if it’s days later? 

Hello dear community, For a few days now I have been having problems sending emails from Personio. Everything seems to work perfectly when I send an email to a candidate and I am told that the email will be sent. However, after a few minutes the email is not delivered and I see the following error message:This message could not be sent.reason: An unexpected error occurred while processing the e-mail. Please try again later or contact support if the problem persists. When this happens, I do not receive any notifications. As a result, candidates miss important emails and I do not know about it unless I check it myself. Has anyone faced this problem and has a solution?  Thank you for your answers and have a nice day!😊

Hi,We want to implement candidate experience survey and automatically send the email with the survey to candidates when they got rejected or withdrawn on advanced stages of recruitment process.At the moment there is no functionality of flexible setting up of auto-reply emails to candidates on any stages of the recruitment process.Are there plans to implement flexible setting of auto replies/emails, except the auto response on receiving application?

I am trying to figure out where and how I can change the settings and (strange) options to ‘Occupation’ If they pull through to an external job board, I understand but the options seem strange and unclear what they are for. Would love some help on this!  

Hi CommunityIs it possible to integrate a job list with a iframe, but not by displaying the whole site. I just want the List with the Jobs without the header image etc. I checked the documentation under https://developer.personio.de/docs/integration-via-iframe but did not find a solution.Thank you and Cheers

Hello,how can I export the annual interview numbers? and the interviewers who conducted the most interviews? thanks!:)

Dear Community,Is anyone experiencing: This message couldn’t be sent.Reason: Failed to mail applicant message 71703604 with error: GuzzleHttp\Exception\ServerException Thank you. 

Hey, we used the company export function and found that crucial information from applications is missing: the export contains in the applications.csv the disqualification_reason_id but no actual transformation for what it stands we also checked the other CSVs in case there is maybe a mapping table but such a thing does not exist. Can you please tell me where I can get the mapping and/or when this will be fixed in the export function? 

hello community,I need to post a job, but we need to be an anonymous post as we don’t want to dispaly the company name and don’t want this one directly on our LinkedIn page.Is there way I can do this via Personio?Appreciate the help.

Hi, I am curious if anyone uses job requisitions for position approval prior to actually creating a position, and if so is there a way to set up that initial approval in personio?

Hello,I would like to write the salutation according to first name, last name, or gender as follows:Very honored Mr. Müller, very honored Ms. Müller.For one of our applicants (Mr. V. T.), despite this formula:||Very honored Mr.|Very honored Ms.|Hello {{first_name}}|Hello {{first_name}}|| {{last_name}},it resulted in:“Hello V. T.,”but it should have been “Very honored Mr. T.,”Could you also provide me with an English version? Hallo,​​​​ich würde gern die Anrede je nach Vor- beziehungsweise Nachname beziehungswelsche Geschlecht so schreibenSehr geehrter Herr Müller, sehr geehrte Frau Müller.Bei einem Bewerber von uns (Herr V. T.) ist es trotz dieser Formel:||Sehr geehrter Herr|Sehr geehrte Frau|Hallo {{first_name}}|Hallo {{first_name}}|| {{last_name}}, so.“Hallo V. T.,”rauskommen soll aber “Sehr geehrter Herr T.,

On 02.10, I initiated and completed most of four evaluations for candidates in the recruiting process. I then saved them as drafts to finish today.Unfortunately, the evaluations are now empty, and I receive the message "the saved draft could not be retrieved. Try reloading the page." Even after reloading multiple times, the evaluations are not retrievable. This is very frustrating and unreliable. I found a post from about 4 months ago with a similar issue, which was apparently a bug that was fixed.Has anyone experienced the same situation and managed to retrieve their notes/evaluations?Am 02.10. habe ich insgesamt vier Evaluationen für Kandidaten im Recruiting-Prozess gestartet und zu einem sehr großen Teil ausgefüllt. Anschließend habe ich diese zwischengespeichert, um diese heute abzuschließen. Leider sind die Evaluationen nun leer

Hey folks, I did a mistake and created a job application’s location as Onsite. This is how it appeared on LinkedIn then, all fine. Now I changed the location on Personio to Hybrid. But it is not reflected on LinkedIn, where On Site is not changed to Hybrid. I know that it is generally possible, because our other job descriptions on LinkedIn are hybrid/remote as well. the change must be reflected, because it affects the number of applicants tremendously. In that position, people want the ability to work in office and remotely. Should I just wait? Or disconnect and connect LinkedIn? There I am afraid that it affects all job offers we have online. I would appreciate any hint. Thank you, Katharina 

Good morning! I recently activated a new feature that I could see available in recruitment to do automated screenings.I created one filter in one position for a day and everyone from the hiring team started receiving emails minimum every hour about the Auto rejections. These emails are wrong as they sometimes refer to a position where this function is not activated. I have now deactivated the function in the position but we keep receiving emails. How come that we keep receiving emails about this even if there is no filter activated? Can we have this function and deactivate the email notifications? I tried to do this but I cannot see any option for this. Thank you!

Recruitment pain. My job ad is being posted on a “workinstartups’ job board, which then attracts candidates that apply all through one workinstartup email and it becomes an unassigned message. Clogging up unassigned messages and not useful. How do I remove workinstartups from the job board that the job ad goes to. I do not pay for it, and I cannot see it as one of the job boards on the platform. ThanksKim

I set up questions in the application that I would like to then filter by, in order to reject candidates quickly. (examples: whether or not they require sponsorship for visa, whether or not they speak the languages required, etc)Maybe I’m missing something but filtering the candidates based on answers to these questions doesn’t seem to be possible. So to reject candidates based on the questions I asked I have to look through each and every profile… for hundreds of applications.Anyone got any tips?Thanks in advance

Hi everyone,I'm currently working in a role that supports two separate entities within our company. I understand that it's possible to create separate career pages and use different email addresses for each entity. However, I am wondering about managing communication during the hiring process, especially when it comes to onboarding.For example, if we hire a person for one of the entities, I want to ensure that all communications, such as onboarding emails, come from the email address dedicated to that specific entity. Is there a way to set this up in Personio so that communications are sent from the correct email address associated with each entity?Any insights or advice on how to manage this would be greatly appreciated!Thank you!

Hello Dear Community,I'm Andrei, developer for a company that has a Personio account, and I need help for one of my projects regarding the recruitment process.After an applicant applies through a form for a job that we posted, we need to automatically accept/reject the applicant based on some answers from that form.I've looked at Personio automations and Personio API documentation, but couldn't find anything that will help me achieve this.Any help will be much appreciated.Thank you!Kind regards,Andrei

Hi there Personio community,Does anyone know how to change the settings of the Google Calendar invites sent for interviews? Every time we schedule an interview, the invite is automatically set as “private” and we want to make them “public”, as one cannot see when a colleague has an interview and with whom. Sometimes other colleagues or managers also want to join the invite but cannot do it because the invites are always automatically set to private. I tried changing it in the interview settings but there are no options. Furthermore, I asked Personio AI support, but it’s still unclear how to change it. 

Hi, we initially received an applicant that put a “gmail.com” email address as their email. When we sent emails to them, the applicant receives it, but then the applicant responded with a “googlemail.com” address. Google resolves both to the same account/email but Personio creates separate profiles for them. Google emails are also case-insensitive, and ignores dots (.) https://support.google.com/mail/thread/125577450/gmail-and-googlemail?hl=enI think Personio should be able to automatically resolve this case, even if it takes adding special rules to handle it, given the number of users that uses gmail as their provider to apply.Every now and then we also receive duplicate profiles because Personio can’t resolve them to the same person. Is there a way to manually combine the two profiles?

Hi, I tried to add a job posting, but received this message: What should I do?Also, I don’t know how I can reach the customer support through Personio anymore? The AI support doesn’t work. Edda