Support Area

1780 Topics

AmyGetting Started

Hi there, we have two additional half days off at Spectrm (½ day on the 24th of December and ½ a day on the 31st of December). How can I add that to the general calendar in such way that it applies to ALL of our offices? Cheers,Amei

461

9 months ago

Gloria SeguraGetting Started

asked in Integrations & Workflows

Two-factor authentication

I have tried to implement the one-code authenticator for all employees by default, but I think it is not possible or I don't know how to do it.Is it only possible for specific roles?Does anyone have the same problem or know how to do it?Thanks!

641

9 months ago

MggutieGetting Started

asked in Recruiting

Internal promotion

Hola, tengo un empleado activo y va a promocionar a un puesto de trabajo. Debo crear el puesto y hacer todo el proceso como si fuera una nueva incorporación ¿?Hi, I have an active employee and he/she is going to be promoted to a job. Should I create the position and go through the whole process as if it were a new hire?

421

9 months ago

Anastasia07Newbie

asked in Other Topics

Using Personio in Russia

We are an international company with one of the divisions in Russia. To what extent can Personio be used for employees in Russia: connect with local recruiting services, use employee accounting, calculate salaries in rubles, etc?

421

9 months ago

ChristinaGetting Started

asked in Performance & Development

Peer review visibility

Hi, regarding visibility of the peer reviews: in the documentation it says that employees can choose if they want to share the peer feedback with the individual, though I have now cases that even though the feedback was not shared with them they can still see it. Is this a know issue or could I somehow change it? Thanks in advance!

331

9 months ago

LisaJGetting Started

asked in Employee Data & Documents

How do I switch employment types?

Hi, I want to switch someone from being a Freelancer to a full time employee, without the information of when they were a freelancer being lost. Do I terminate their old profile and create a new one?Unfortunately I couldn’t find any related questions/solutions.Thanks in advance.Lisa

491

9 months ago

Uje2024Getting Started

asked in Employee Roles & Approvals

Adding new employees

Hi! We want our teamleaders to be able to add new employees (or actually only external consultants and freelancers) to Personio? How can we create such a role with this kind of right?

401

9 months ago

xavier.picoFollower

asked in Other Topics

Export custom holiday calendars

Hi,Is there a way to export custom holiday calendars?

551

9 months ago

FrankieFollower

asked in Performance & Development

Review to dos - cycle closed

How can you get rid of to dos for reviews after the cycle has been closed? And, generally, is there a way to decline a request of a review?

8411

9 months ago

Jennifer SaeweGetting Started

asked in Recruiting

Interview planing-setting up reminders

Hey guys, is it possible to send a friendly reminder to the interviewer if they don't answer?Greetings, Jenny

402

9 months ago

andreabbGetting Started

asked in Integrations & Workflows

Slack Integration: Anniversaries on weekends

Hello! We have noticed that during the weekend we do not get notifications of work anniversaries or birthdays of our employees. And we wonder if this is something that we could modify on our end.Thank you in advance!!

1453

9 months ago

RaeGetting Started

asked in Performance & Development

Performance Feedbacks in one document

Hello everyone, We have the following requirements, to use the Performance cycles effiently:Separately, the employee and the supervisor receives a Yearly Performance- and Development sheet to fill out (as a preparation to the yearly meeting). Afterwards, the yearly meeting takes place and HR finalizes all decisions in one document, that will be uploaded to the performance tab.Up to now, the respective people can submit the feedback, but this results in a single document for each evaluation, which makes the workflow inefficient. How do you plan your yearly Performance Meeting and how can this be done efficiently through Personio?

401

9 months ago

fmasonGetting Started

asked in Attendances & Absences

reason for sickness

Very frustrated that i cant import historic reasons for sickness as part of my implementation. Surely this is a common request

351

9 months ago

LisaJGetting Started

asked in Attendances & Absences

Overtime approval

Hi everyone, we realized people are independently converting their overtime.Is there a way to switch of overtime converting into compensated hours? And is it possible to implement an approval workflow, for wanting to convert overtime into compensated hours? I’ve been looking about an 1 hour for an answer to these questions but couldn’t find anything.😬Thanks for your help in advance!

693

9 months ago

MartiGetting Started

asked in Integrations & Workflows

API Assistance - Retrieving Scheduled Future Changes in Employee Information

Hello IT Team,We are currently exploring ways to enhance our data management processes, setting Personio as the SSOTand require assistance in retrieving scheduled changes in employee information through an API. Specifically, our goal is to access future scheduled changes in employee data via API. Additionally, we seek guidance on how best to retrieve the same historical data for specific employee fields via the API.Key requirements: Retrieving Scheduled Future Changes: Guidance on how to access information on scheduled changes in employee details that are set to occur in the future. This includes changes in roles, departments, salary, Custom Fields, or any other significant employee-related updates. Accessing Historical Data: Methods to obtain historical data for certain employee fields. Understanding limitations, if any, regarding the duration for which historical data can be accessed (e.g., past six months, one year, etc.). Please let us know if additional information or clarific

751

9 months ago

FairrFollower

asked in Attendances & Absences

2 offices, 2 custom calendars (full time (BH included) and part time (no BH)

Hi, I created 2 calendars (2 office and 2 different calendars); one includes the bank holidays, and the other one does not. Everything was fine, as the staff with no BH included could book the holidays on BH, and the days were deducted. Today I found out that the BH are suddenly there, so the system discounted 0 days. I tried to create a new office; I checked the calendar for that office and everything is ok. Am I missing something? Is there a better way to do that? The company calendar is with BH. Thank you, Tania

241

9 months ago

karol_oysterNewbie

asked in Attendances & Absences

Pending status of Absence request

Hello,I noticed in the responses from the /v1/company/time-offs endpoint that some results show "status": "pending".Unfortunately, I couldn't find any details explaining this status. I'd appreciate more information about it.

1086

9 months ago

ClarahFollower

asked in Attendances & Absences

Public holidays at the weekend

Hi, Can someone confirm if an Employees balance updates automatically with an additional day if a public holiday falls on a weekend? thanks!

331

9 months ago

CarovdHGetting Started

asked in Employee Data & Documents

Substitute for reminder

Hi all,the reminder function is super, but what happens when an HR employee set up individual reminders and that person is leaving the company. Is it possible to have a substitute for these reminders, e.g. they will automatically move to the supervisor?Example: Employee is leaving for maternity leave and requested parental leave of 2 years, with the option to return in parental part-time before the two years are up. The HR employee has now set-up an individual reminder, but is leaving the company after half a year. Will these reminders be “lost”?It would be great to have something in please like the groups in the Onboarding and Offboarding Templates.Best,Carolin

303

9 months ago

Anna FlorianFollower

asked in Attendances & Absences

Individual report about overtime

Dear Community, I would like to create an individual report that shows the recorded overtime from January 2023 to the present day. Unfortunately, I cannot select this individual date under "Period". I would be very happy to receive feedback, thank you and best regards Anna

656

9 months ago

InesSSGetting Started

asked in Salary & Payroll

Two different hourly wages

Hello! We have some employees who have two different hourly wages depending on the type of work they do. Is it possible to reflect this in same way in personio? Thank you!Ines

181

9 months ago

Sara GerardFollower

asked in Performance & Development

I can't add a start date when setting up a review cycle

Hi there, When I set up a review cycle following the steps in this video https://learn.personio.com/masterclass-manage-performance-and-development-en/70491,In step 2 I can’t seem to choose a start date. Only the participants. Wondering if we need to be on a different plan to make this possible?Anyone else with this problem?

332

9 months ago

LegoMDDetective

asked in Attendances & Absences

Why the clock icon does not appear on the attendance calendar?

Dear Community,could you please help me to find out why the clock icon does not appear on the attendance calendar and the system calculates deficit hours for the day of 12th of January? Please see screenshot attached.

182

9 months ago

lsmithBusy Bee

asked in Attendances & Absences

Time-off

We created a “time-off” absence type that team members are asked to use when they use up overtime, so that it is clear that they are off. But there is some uncertainty if it works as expected.So I just wanted to confirm that this configuration should lead to people using their overtime if they only book the below event without booking working hours during the given period.

1229

9 months ago

FrederikeEBusy Bee

asked in Employee Data & Documents

Assign several legal entitites to one person?

Hello there,is it possible to assign a person to several legal entities? Thank you,Frederike

331

9 months ago

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