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Hi Community! 👋I am trying to earn the Talent Attractor badge and have completed all the required sections:✅ Attract top talent✅ AI-enhanced HR: Craft recruiting content with AI✅ Transform HR practices for the modern workplaceHowever, I am stuck on Step 2 and tried participating in the job description discussion thread. I posted the activity however, when I visit the thread (The Art of Writing a Compelling Job Description), the reply function appears to be either locked or frozen as it is over a year old and no longer accepts new comments.Could anyone help me with the following:1. Is there an alternative active thread where I can complete this step?2. Could a moderator/admin please advise on how to proceed?Looking for a little guidance as I really enjoyed this course and am keen to complete the badge requirement 😊Thank you in advance!

This is honestly unacceptable. I’ve been trying to cancel my subscription for over a month now. I opened one ticket, then another, then a third — I requested suspension and full termination, and I’ve received absolutely no response or action from your side. No answers. No updates. No help. At this point, it feels like they’re just ignoring customers while continuing to charge them, which is not okay. Any ideas how to get them on phone? 

I submitted a support ticket to cancel our subscription more than 10 days ago and again 24h ago and still no answer.  Is it normal this is taking so long? Is impossible to get in contact with anyone.  It’s quite urgent.

When changing a manager/supervisor in Personio,  we are prompted with the following message.This seems to be a new feature, and the the historic reviews will not been seen by their new manager. Is there a way to turn this off so the new manager can see their previous reviews? This as a feature/function does not make sense to me.  The manager will need to see previous reviews.RegardsAlan

I a experiencing an issue with lines are too long Personio automatically shortens them. I can only see the full text when I hover over it with my cursor. Like we set in the onboarding step by step all kinds of lines with “to do” and these lines break when they are too long...Is there any way to expand or display the complete content without hovering? see below 

Hi Personio team Could you please advise on how to configure visibility settings so that all employees can see birthdays and anniversaries on their homepage?We would like to enable the “People to Celebrate” section (birthdays and work anniversaries) on the homepage for all employees, not just HR users. Currently, only HR sees these celebrations, but we’d love to make this visible to everyone to foster a more connected and celebratory culture. Does this require changes to employee roles or other settings? Thanks in advance for your support! Kind regards,Liesbeth 

Lately, when I log in with my Google account I don’t land on the home page, but on the Documents page of our CEO, which is not appropriate. Why is this and how can we change it?

I use Safari as my primary browser (currently version 26.1 (21622.2.11.11.9)).Employee login doesn’t work. When I type the company name in the input field on https://www.personio.com/login/ and press Login, I get an error message: “This is not a valid hostname. Read this article to find your hostname.” This is the same message that I get when I try to log in without typing the company name. It seems like the input field is broken: when I’m typing, the placeholder doesn’t  get replaced.This has been broken for months now, is anyone working on a fix?

Hi all,Before the Welcome Email update, our IT have been creating the corporate email and password for our new starters to log into Personio. They do not have access to the corporate inbox but at least can do onboarding tasks before start.Since the start of this Dec, I noticed our newcomers can’t log into Personio without an “administrator invite”. I assume this is that Welcome Email.Due to security measures, I believe we’ll be able to send this welcome email only on the 1st day, not earlier, when employees get access to the corporate inbox.Any chance someone else has this issue and managed to find a workaround to let people in without this welcome email?Thanks in advance.

I submitted a support ticket to cancel our subscription more than 24 hours ago.  How long does it normally take for the Personio team to respond?  It’s quite urgent.

Is it possible to edit the message in the email that goes out as the Birthday reminder.We want to send a message with an image and a link to a charity so our employees can select the cause that we will make to celebrate their birthday.If that is not possible can I change the details in the message to include their email address in the body of the message and then use something Zapier to send them the Charity email.ThanksAlan

I believe our system has been hacked, but cannot find an emergency contact at Personio. Can anyone advise.  

Why don't employees who have the status ‘Leave’ appear in the org chart? It is visible for Admins or Supervisors in their report line, but not for all to see. Now it seems like the position and employee is gone.

Hi,I got back from vacation and found our Personio instance has been removed “This is not a valid hostname.” presumably because our trial ran out and nobody purchased the full version in time.I tried reaching support via multiple forms, so far no answer, so I am trying here as well.Is it possible that they restore the instance so we can add payment details and purchase it?Otherwise we’d need to re-add everyone and that would be hours of work.

Good morning everyone,I am currently working on the onboarding process and have a question regarding the welcome email sent to all employees.Currently, if we have one new hire, a single email is sent to welcome and introduce them to the team. If we have two new hires, two separate emails are sent.Would it be possible to combine these into a single email that includes the first names of both new hires?Looking forward to your feedback!Best regards,Nhi 

Hi everyone,I’m experiencing an issue with the Notification Reminder for employee anniversaries. I haven’t set up a reminder for the 3-year anniversary for new team members. However, I received a reminder for their 3-year work anniversary on their actual onboarding date.Has anyone encountered this issue or found a solution? I’d really appreciate your help.Thank you very much! 

Hi,We have developed an integration app that uses Personio for authentication. Previously, we were able to obtain the Client ID and Client Secret from Settings > API Credentials. However, this section is no longer visible in our Personio account.Currently, we only see an option labeled "Recruiting API Key" under Settings > Integrations > API Credentials. I also reviewed the Personio API documentation, but there seems to be a mismatch between the documentation and the current interface.I have attached a screenshot for your reference. Could you please advise on how we can now obtain the Client ID and Client Secret?Thank you for your assistance. 

 Hello - we would like to cancel our Personio subscription before it renews in June of this year.  How can we do this? We want to keep using it until the end of June (period that we paid for it). 

HiI’d like to understand why receiving responses when submitting a support request is so difficult.We are a new customer, working with the platform from July but officially finishing our implementation in September. Until that date, we’ve been in touch with our implementation specialist, and I couldn’t be happier with her. Since we’ve been done with the implementation, however, I’ve needed some assistance from the support team, and I can’t believe how slow they are to respond. Some of my requests have taken days or weeks to be addressed, and I don’t understand why. Is it because they don’t have enough support specialists? Is it the whole process? I can’t even know if the support request is being processed. Some of them appear to have activity but no response whatsoever.Right now we are in need of some info for a SOC2 and security audit and we are not receiving the support we need.It is really frustrating when you take time on your side to request s

I’m trying to cancel my subscription, but it’s harder than it should be. I already sent a message from admin panel, but haven’t received any reply. I also tried to reach support and billing contacts, but there’s nothing but automated replies. Is the company still alive?

We’re looking to migrate to a new HR platform and like the look and functionality of Personio but one of the key features we require is the ability for staff to download the mobile app and view the holidays / absences of other staff in the app to allow them to book any holidays without conflict with other staff. When viewing the calendar in the app, it only shows your own time off and not that of others, is this permission based or a limitation of the app?

Hi, I have a question regarding a customized field called “entities” (not the pre defined Legal Entity) in Personio and the report function that comes along with it. We have the following Situation. One of our Entities was renamed back in the days. (fake names) Test Company NewOld Name of the Company  The old name of the compnay can’t be changed because it is a fixed field just the New Name is editable While you can only choose “Test Company NEW” as an Option in the profiles there is only the old name when you pull reports with the Attribute "Entity". Can we somehow ensure that the new name is displayed in reports? If not, what would be the work around? There is no way to have both names in the profile, so that it shows that from day "x" on there was a name change? also just asssuming there would be an additional renaming, this would mean that the second name

Hello,Has anyone else experienced this issue? In our Personio account, the “Add seats” option is not visible on the Subscription page, although it should be there. The only option available is to upgrade to the next tier (26-50 people). I’m wondering if this might be a technical issue - for example, if our environment hasn’t updated correctly or if the subscription settings are somehow off. I’ve tried to contact Personio Support about this several times (first time on 26 September), but I haven’t received any actual response yet - only automated messages. It’s becoming very concerning and quite frustrating, since we urgently need to add new licences, but I haven’t been able to reach anyone to discuss and resolve this with. The Account Managers I’ve emailed don’t seem to be working at Personio anymore. What can I do to reach an actual person? Thanks in advance for any advice!Maarit 

Hi all,For the past few weeks, we've been experiencing severe issues with the Personio platform. It frequently freezes, and in many cases, pages remain completely blank (see attached screenshot), making the tool essentially unusable.We’ve tested this across multiple browsers, including Google Chrome and Safari, with the same result.Do you have any idea what might be causing this issue?P.S. – If any Personio support staff are present here: we've already reported this several times through official channels but have yet to receive a response.Thank you,Raphael  

We’ve uploaded all of our current and planned roles to the Job Architecture section, but can’t see any way to export this information back out of Personio as and when required - is this possible currently?