Support Area

1611 Topics

grgglsGetting Started

Recruiting emails are not formatted in a readable way

It looks like there’s no word wrap at work here. Some lines are center-justified, but the center of the message is already off the right-hand side of my screen. Lots of whitespace. The email container that the message is in has a few centimetres of whitespace on the left that are just not necessary. Going to see if I can get text emails instead of HTML

4 months ago

NinoPersonio Employee

posted in Product Testing, Research & Interviews

You insights are needed for the REC home page 🔎

Hello dear Community!I’m Nino, product manager here in Personio, taking care of the recruitment product.As you have already seen, we have just released REC Home - a landing page for the recruitment product. The space where we will be surfacing all structured data from the Personio Recruiting, that is relevant for you. With the REC home we aim to simplify the workflows for recruiters and hiring managers likewise (and boosting hiring teams daily efficiency) 🚀We are constantly working on improvements for this landing page - to make sure it is tailored to your needs.We know from your voting, that one of the next widgets that you want to have on the landing page is ‘My jobs’ and this is exactly where we need more insights from you. What information do you expect and how can we design it so its a valuable space for you?🔎👉 Please take 2 minutes to fill out this survey. This will help us to tailor the product for your needs.If you would prefer to have a call with us regarding this or any

4 months ago

Claire MGetting Started

asked in Attendances & Absences

Schedule change not working

Hi, I keep trying to change the schedule for one of our working students since it is currently incorrect, and although the systems tells me the change in schedule has been saved, it still shows up as the old (incorrect) schedule when I check it (either immediately or the next day). I’d appreciate any help.Thanks!

4 months ago

KKHRGetting Started

asked in Other Topics

Personio support.

Gosh! how to find any alive person here? I am in a loop, my find answers section is forwarding me to contact myself as I am actually contract and account owner. But there is no option to contact support. At all, they over and over again asking me to contact myself to contact them. please, Help 🤯

4 months ago

LauraglendonPersonio Implementation Manager

posted in Employee Roles & Approvals

Best Practice l Birthday Reminders Visibility

Dear community, Do some of your employees cringe at the thoughts of their colleagues being reminded of their birthday, while others love it? Personally, I love it, but here’s what you can do in your Personio account to cater for both! Create a new Attribute Go to Settings > Employee Information. Choose a section of your choice (e.g Personal Info, if All employees have the ‘View’ - ‘Own ‘and ‘All’ access right) and click on Add Attribute. Choose the ‘List of options’ attribute type with Yes/No options for your employees to answer. Here’s an example below; Ensure that the ‘Birthday’ date attribute is in a section which All employees have the ‘View’ - ‘Own ‘and ‘All’ access right in Employee Roles settings. You can update this attribute to only show the Date and Month; Create Access Rule Go to Settings > Employee Roles > All Employees > Calendar Click on the Birthdays drop-down field and select Custom > Edit Custom Rules. Set this new a

4 months ago

BjornExplorer

posted in Other Topics

How do you feel about the support acces from Personio

I am curious how you feel about the the way Personio seems to obscure getting support from them.Limit on two persons how are able to contact them. No published phone number on where to reach support when Personio is not functioning No published e-mail address to reach support when Personio is not functioning Need to fill in find answers form to submit a ticket to them No reply on wether this ticket is received or not and thus if they are working on it.Do any of you experience the same “great” support from Personio or is it just me?

4 months ago

VolvicCommunicator

asked in Other Topics

Garden Leave

HI folksI have searched for more information on this but can only come across this thread which only goes so far. I can’t find anything in the support pages.For team members who are leaving the organisation but will be on garden leave for a period of time how are you managing this? The requirements would be that the employeeRemains on payroll (so adding them to garden leave type for more than 1 month removes from payroll according to a support call I had - how do I reflect they are on on this leave type without removing from payroll?) Continues to accrue annual leave as normal Their leave during garden leave is not visible to any team members on the absence calendar - eg parental leave, annual leave etc Does not show as active on the employee list Does not show on the “At A Glance” widget on the home page Remains on headcount reporting till their termination dateHow are you managing this? Thanks so much

4 months ago

OphélieGetting Started

asked in Attendances & Absences

attendance: bulk import and double-check

HelloI have many questions regarding attendance.I would like to import all working hours in all my employee profiles (around 100), all at once, for the whole year of 2024, for every single working day of the year, except for the public holidays. I know that we can do a bulk import by filling out a specific Excel sheet, but the problem is that to do so, we need to add every single day of the year for every single employee on the Excel sheet which will take forever and the Excel sheet would be very heavy ! Is there an easiest and fastest way to do that?Is there an easy and fast to do this as well when a new employee joins the company?Another question would be: how can we easily check all working hours for all employees? Is this possible to set up rules and export only the data we want, i.e. export only working hours exceeding 10 hours per day…?Please let me know.Thank you for your help.Ophélie

4 months ago

SusanMcMullenFollower

asked in Other Topics

HR Hour - Onboarding Event

I’m wondering if there is anywhere that this webinar can be viewed? I had signed up to the event but ended up missing it.

4 months ago

cc-carowGetting Started

asked in Attendances & Absences

Is a sub hour increment for the recommended maximum per day possible?

Hello there,my company has a policy of only deviating +/-0,5h from the daily working hours before a comment/reason is required for the day. Is there a way to set these increments, and is there a way to enforce comments?And if not, is it possible to add this feature in the future?Thanks in advance =)

4 months ago

WillemienGetting Started

asked in Employee Data & Documents

Nieuw document

Ik wil nieuwe contracten gaan opstellen maar de optie "nieuw document” creëren mist ineens.Ik kan alleen nog uploaden,Hebben meer mensen dit?

4 months ago

cbkFollower

asked in Integrations & Workflows

Holiday Calenders via API / Retrieve public holidays via API

Unfortunately the old post on this is not accessible any more (https://personio-eu.insided.com/attendances-absences-87/getting-the-number-of-absence-days-through-the-api-1373)So I dare to repost: We have built a customized slack app via API with personio.Is there a way to retrieve the public holidays from the different calendars / countries / offices that we activated in personio for our company (imaa.personio.com)?We would want to post this as a morning brief in one of our channels.

4 months ago

domi4567Getting Started

asked in Employee Data & Documents

Employee details are displayed wrongly

Hello, it seems that the system is bugging and is displaying different personal details to different people. Depending on who is accessing the account the name of the employee is either Cristian or Christian (should be Cristian). Below you can see screenshots taken by 2 different people. We tried logging out and reloging in, but the bug persists. Any idea why it shows different employee name for different people? The same employee preview - person 1

5 months ago

acbGetting Started

asked in Attendances & Absences

Help with setting up a 9 day fortnight

Hi there, I am new to Personio and looking to set up compressed hours for someone on a 9 day fortnight work schedule where:week 1 is 45 hours Monday to Fridayweek 2 is 35 hours Monday to ThursdayAnd also how to set this up in the vacation schedule (we would set it up as hours).Any help gratefully received!

5 months ago

Andreia OliveiraGetting Started

asked in Employee Data & Documents

electronic signature

Hi,We have the electronic signature in our package and are starting to think to use it, we have the productivity plus package and paying for the electronic signature.We have 2 questions:-To sign documents via Personio: is the only way possible the hand written signature with the mouse?-After signing the documents, there is no stamp that is needed in some countries to recognize the signature as qualified (like date of signature, location, laptop IP etc etc) - are we able to get this stamp or statement somewhere? Where and how? In Personio at the end of the signing process you will only see an hand written signature...and this doesn’t work for us.Lokking forward to hear from you!Thanks, Andreia

5 months ago

kiiaintegrifyGetting Started

asked in Attendances & Absences

Clock in -function

Hello,We noticed some changes in the attendance marking in Personio on the website and now there is this clock-in -function. Most of our employees don't do a clock-in but instead add their attendance afterward (either by the end of the day or monthly). At the moment, they are not able to do this due to the clock-in function and if they do click the clock-in, they cannot edit the attendance hours, but instead, we admins have to do it for them. This creates a lot of extra unnecessary work for us. Is it possible to change this function back for us or tell us a solution of how to get back the previous function, so that the employees are able to mark their hours afterwards and edit their hours. Thank you!

5 months ago

leoncarloGetting Started

asked in Performance & Development

Issue with performance & development form saving

Hi, in “Performance & development” settings, I try to create a new form for evaluation/feedback (peer2peer) purposes. unfortunately I can not save any edits, thus every editing gets lost. Does someone know this issue? in the screenshot I show the “save” button - it is not working. Do you know why I can not save the edits in the form? Thank you and best regardsLeon

5 months ago

BojanaCommunicator

asked in Performance & Development

seaweedpeopleGetting Started

asked in Other Topics

Recruitment emails are not sending

We’ve tested our email connection and sent a test email however it seems that actual emails to people who submit an application are not sending. We seem to be getting this error message: “Reason: Failed to mail applicant message 51278929 with error:” Is there a way to fix this?

5 months ago

bruchmDetective

asked in Reports

custom reports

Can I automatically send custom reports by Email.I have created a few reports that we would like to share at the end of each months with certain users by email.Is that possible?

5 months ago

katekateGetting Started

asked in Other Topics

Is it possible to send absence notifications to one email?

Hi all! I got a question regarding email notifications, maybe someone can assist me with it: at the moment all users with the role Admin get notifications regarding absence requests to their emails. Is this possible to send those notifications to one mailbox (e.g. hr@mail.com)? Important that all Admins still maintain their rights to approve absences, so it is really just about email notification. Maybe someone got any tips? Thanks!

5 months ago

help_neededFollower

asked in Attendances & Absences

Pregnancy leave visible only to the admin

Hi all,I would need your help with several topics regarding absence and Leave status based on Pregnancy and maternity leave.Issue no 1: As an admin I can see the Pregnancy leave in the employee’s calendar, but she can’t nor colleagues from the payroll and this is important to them due to monthly invoicing. Issue no 2: Colleagues who are on maternity and pregnancy leave (with the status Leave) are not shown in the Absence report (custom report category) although those atributes were previously selected. Any ideas, suggestions?

5 months ago

ilanasokolovskiGetting Started

asked in Attendances & Absences

2024 holiday calendars

Hi there, Just wondering if anyone knows when the 2024 Personio system holiday calendars will be ready? I noticed for a few countries it’s either empty/incomplete. For example: US Argentina Brazil Portugal Thanks,Ilana

5 months ago

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