Recruiting

Hello, We’ve been using Personio for recruiting for almost two years, and until recently everything worked well.However, for about two months now, we’ve been experiencing issues with email communication. Specifically, we noticed that responses from candidates are not appearing in Personio. Candidates receive our emails and reply to them, but their replies are never visible in the system.In addition, for approximately the past two weeks, we’ve also been facing problems with sending emails. This affects both application confirmation emails and rejection emails.This situation makes our recruiting process very challenging and negatively impacts our employer brand. At the moment, we don’t know how many candidates have replied to our messages without us receiving them, which can give the impression that we are ignoring them—while in reality, we are simply unaware of their responses.Has anyone experienced similar issues or found a solution?

Hello Community! 👋I'm Catherine, a Product Marketer here at Personio, and I'm currently exploring one of the most talked-about topics in recruiting right now: AI-assisted candidate screening.We're working on an initiative to help recruiters screen candidates faster, while keeping humans firmly in control of every hiring decision. Before we go further, I'd love to hear directly from you:1. When it comes to screening candidates, where does the real pain lie? Is it the sheer volume of applications to get through? Inconsistency in how candidates are evaluated? Time pressure squeezing out the thoughtful review you'd like to do? Or something else entirely?2. How do you think about the balance between speed and human judgment in your hiring process? Are you open to AI flagging or summarising candidates for you, as long as the final call stays with your team? Or does the idea of AI involvement in screening feel like a step too far right now?

Hi everyone,Quick question for the community.Is it possible to enable a notification to members of the hiring team when they are added to a job in Personio?Ideally, when someone is added to the hiring team (e.g. as Hiring Manager, Panel Member or another role), they would automatically receive a notification letting them know they’ve been added and directing them to the role.At the moment, it looks like hiring team members don’t receive any alert when they’re added, which means we need to notify people manually.Has anyone found a way to configure this through notifications, workflows, or automations in Personio? Or is this something that isn’t currently supported?Thanks in advance for any insights!Stephen

Hello,Is it possible to automatically add a certain tag if candidates come from a specific channel? For example, I'd like to see a colourful 'referral' tag on all referrals' profiles to make them easier to spot. 

Hi community,For several weeks, I’ve been having an issue with uploading CVs manually. It says that Personio temporarily cannot parse the information from the CV, but this has been happening for at least three weeks.I use regular PDFs and am wondering why it’s not working. I read the standard manual regarding the CV upload topic, and it doesn’t look like this is something on my end.I’ve attached a screenshot showing the error after uploading a CV.Does anyone have the same issue and maybe know how to fix it?Thank you in advance. 

Hi all,How can I avoid people to send open application emails using our personio email address. This creates unasisgned emails in our recruitment tab. How can we “block” this?

Is it possible to set up an approval workflow specifically for candidate offers? For example, after a candidate has been chosen for a position, can we trigger an approval process (e.g., to CEO) for the proposed salary, conditions and start date before sending the offer?Thanks!

We recruit in India, where we receive a high number of applications which makes the CV screening process very laborious. Is there an integration with Personio with an AI tool that will automatically parse the CV and reject if certain conditions are not met?Eg, role requires fluent Hindi.Application comes in → AI parses CV, does not find ‘Hindi’ → Candidate automatically rejected and sent email (with a delay so not rejected immediately)

Hello,we need to create a management report  where one of the key KPIs is Time to Fill — that is, the time elapsed between when a job posting is published and when it is closed. For this we need access to the job posting publication date data. How can we get this?

Hello Personio Team,I have a question regarding the Tags feature in Personio Recruiting.Currently, when filtering candidates using multiple tags (for example: “German” and “Cloud”), the system shows all candidates who have at least one of these tags — which means it works as an OR condition.However, we would like to narrow the results to only those candidates who have all selected tags (in this example, candidates tagged with both German and Cloud).Could you please confirm if there’s any option or planned feature that allows filtering candidates by multiple tags using an AND condition instead of OR?If not, is there a workaround (for example through saved searches, reports, or API filters) that could help achieve this?Thank you in advance for your help!Best regards,Anna 

Someone applied to our job but the candidate is missing from Personio.I got an email yesterday about a new candidate application in Personio. The link “view in Personio” gives me an error. The “unassigned messages” section is empty, I have received other applications since then so it’s been refreshed. When I go through all stages (including rejected) and all candidates and even all jobs, the name does not appear anywhere. I also tried the new version that shows me applications from yesterday - there were only 3 and they are all accounted for. When I attempt to add this candidate by creating a new application, I get an error that this candidate (email) already exists for this job, so I cannot create a new one. This job has a limited number of candidates so it’s easy to keep track of everyone and this candidate definitely does not exist. So it feels like there has been a glitch and this candidate exists technically but is not visible to me. How to proceed?

I would like to add specific job related questions to certain interviews and Personio says I should create a new evaluation form, otherwise all of the fields will be changed on past submitted interviews, too. I was hoping there was a way to duplicate the form as if I start from scratch, I have to select the questions, they are all in the wrong order and I have to spend time reselecting and reordering them. Can someone please help? Thanks.

Hello everyone, Just to clarify I don’t intend to modify any restricted selectors. My goal is simply to change the text color on Personio label to match the overall website design. Specifically, I’m trying to style this selector:.form-group labelUnfortunately, due to limitations with custom CSS, I’m unable to apply the changes, and I haven’t been able to get clear support from Personio. Does anyone know how I could work around this or apply the styling just for label? Thank you

Hello everyone,Unfortunately, posting jobs is not working for us. For example, when I try to enter my LinkedIn ID, I get the error message “Something went wrong.”I have already checked the usual sources of error (company information, location, etc.).Do you have any ideas what the problem might be?Thank you. Hallo zusammen,  bei uns funktioniert das Posting von Stellen leider nicht. Wenn ich z.B. die LinkedIn ID eingeben möchte, erhalte ich die Fehlermeldung “Es ist etwas schiefgelaufen” Die üblichen Fehlerquellen (Firmeninformationen, Standort, etc.) habe ich bereits geprüft.  Habt ihr noch Ideen woran es liegen kann?  Danke  

Dear allwe use job wrapping to get all our open positions visible on LinkedIn as well.Candidates who find our opening on LinkedIn are re-directed to our career page and can apply.I would like to see how many candidates “purely” apply via our career page, and how many find the position on LinkedIn and then apply. Is there a way to track it? Until now, all our tries have not worked.Thank you and kind regardsDaniela

Dear Personio Community,We are currently considering a switch from Tellent (Recruitee) to Personio ATS and I was wondering if there's anyone here who had this experience and can potentially share these experiences and take-aways with me? Thanks in advance! :)

It doesn’t matter if I use Personio email service or Microsoft Integration.I don't get an email from de custom email adress, but from the “-lobs@m.personio.com” adress I already  deleted the custom mail adress and I switch from MS integration to Personio email service and reverse, but it doens’t help. The Custom email adresses are an user mailbox with an license.What can I do?

We have external recruiters who send their reccomended profiles via our personio application form and then select their name as the channel. As installed, an automated “thank you for your application” email goes out. I dont want automated emails going out if the channel is being selected as external recruiter as these people didnt apply but rather were reccomended to us. Also when I move a candidate from one job to another, the thank you email is being sent out again. How can I make sure that a profile only gets it the first time applying, but not when we move that profile to different job boards within our Personio

Hey,We export applicant data once a week and for a the last two weeks we keep getting “Request failed with status code 500” error message. Can somebody explain what does it mean and how can we fix it?Status code 500 

Hi,is there a possibility to create a report which shows all open positions? published and draft - means official and confidential positions? Audiance would be Executive board assistance.Best regards,Larissa

Hi all, We would like to create a report that tracks:(1) offer acceptance rate over time against(2) multiple factors such as time to offer, department, salary, source, etc. Is this possible within Personio’s ATS? Kind regards,Reza

How to add external interviewers and external recruitment agency in Personio?

Hi, How can I send a contract through the app?In settings - I can save the template under Recruitment - Offer and it does show up however, when I fill in the contract it doesnt save it and I have to email the contract. Help!Thank you

Has anyone set up a way to make an offer approval chain once the offer is generated? e.g. the approvers are emailed and can review then accept / reject the offer details prior to it going to the candidate?

Hi everyone!We'd like to send a survey to every candidate after the recruitment process or after rejection.Is there a way to do it automatically through Personio?Thank you! :)